Branch Retail Sales Supervisor - First Bank UAE

Branch Retail Sales Supervisor - First Abu Dhabi Bank - Abu Dhabi, UAEPosition Overview

This Branch Retail Sales Supervisor role supports First Abu Dhabi Bank by supervising retail sales operations, driving sales performance, ensuring high-quality customer service, and coaching CSOs to achieve strong cross‑sell ratios. The role maintains operational controls, supports branch leadership, and ensures that customer experience, risk compliance, and sales targets are consistently met.

• Country: UAE
• City:
  Abu Dhabi
• Industry: Banking
• Function:
  Sales
• Salary:  monthly (Market estimated)
• Gender: Any
• Candidate Nationality:
  Any
• Job Type: Full‑time

• Supervise retail sales operations to meet sales targets for Classic and Advantage customer segments.
• Ensure adequate staffing and raise resource concerns to the Branch Manager when needed.
• Provide coaching, mentoring, performance input, and support to CSOs.
• Actively sell and cross‑sell asset and liability products to new and existing customers.
• Drive daily team performance and lead retail sales meetings.
• Attract new customers through referrals and personal business development.
• Monitor CSO activities, provide authorizations, and support during peak hours.
• Assign tasks fairly to ensure timely completion of daily operations.
• Ensure adherence to audit, legal, risk, and compliance requirements.
• Identify staff training needs and arrange required product, system, and sales training.
• Handle authorized financial and non‑financial transactions.
• Maintain proper custody of undelivered cards, cheque books, debit cards, and PINs.
• Respond to incoming email queries within 24 hours.
• Conduct surprise checks and review required branch reports for audit purposes.
• Uphold FAB service standards to achieve assigned NPS targets and ensure zero customer complaints.
• Act as AML/Compliance Coordinator for the branch.
• Handle safe deposit locker and cash vault custodian responsibilities.
• Manage police alarm procedures where applicable.
• Work closely with the Branch Manager to distribute sales targets among CSOs for optimal performance.

• Bachelor's degree in any discipline.
• Ten years of banking experience, including at least five years in a branch network supervisory role.
• Strong understanding of retail banking products and branch operations.
• Proven leadership capability in coaching, mentoring, and driving team performance.
• Strong customer service orientation with the ability to resolve issues efficiently.
• Good judgement in operational controls, risk management, and audit requirements.
• Ability to work under pressure and manage team performance effectively.

• Retail sales supervision
• Cross‑selling and customer acquisition
• Team coaching and leadership
• Branch operations and control checks
• Risk and compliance coordination
• Customer service and NPS management
• Operational authorizations
• Audit readiness and documentation
• Staff performance monitoring
• Daily workflow management

• Lead retail sales performance for the UAE's largest and most respected bank.
• Develop leadership capability while shaping customer experience at branch level.
• Work in a culture built on trust, customer obsession, and continuous improvement.

First Abu Dhabi Bank is one of the safest and strongest financial institutions globally, combining international expertise with local insight. FAB empowers employees to take responsibility, drive performance, and grow their careers within an innovative and customer‑focused environment.