Assistant Branch Manager - First Bank UAE

Assistant Branch Manager – First Abu Dhabi Bank – Abu Dhabi, UAEPosition Overview

This role supports the Branch Manager in leading daily operations, achieving business targets, and delivering exceptional service quality. As part of FAB's Emiratisation commitment, this opportunity is exclusively for UAE nationals. The Assistant Branch Manager plays a vital role in staff leadership, business development, risk management, and customer experience while ensuring strong operational governance.

• Country: UAE
• City:
  Abu Dhabi
• Industry: Banking
• Function:
  Management
• Salary: 26,000–30,000 monthly (Market estimated)
• Gender: Any
• Candidate Nationality:
  Any
• Job Type: Full-time

• Assist the Branch Manager with daily operations, ensuring compliance with UAE Central Bank regulations and FAB policies.
• Oversee audit readiness, operational controls, and risk management protocols to safeguard branch assets.
• Review and validate key operational reports, cash controls, and transaction authorisations.
• Ensure all branch activities adhere to service standards, regulatory requirements, and internal policies.

• Supervise and mentor staff, promoting a customer‑centric culture and professional growth.
• Conduct regular coaching, performance evaluations, and skills development for team members.
• Support scheduling and workforce planning to maintain operational efficiency.
• Lead daily huddles and team briefings to reinforce targets and service priorities.

• Support the Branch Manager in developing strategies to meet branch sales and business objectives.
• Identify new business opportunities and proactively grow the branch's customer portfolio.
• Strengthen relationships with high‑value and priority clients, ensuring tailored service delivery.
• Promote cross‑selling of FAB products including liabilities, assets, cards, insurance, and digital channels.

• Handle escalated and complex customer issues with professionalism and problem‑solving focus.
• Support initiatives to enhance NPS, branch service quality, and customer satisfaction.
• Ensure staff consistently meet service KPIs and follow FAB's customer engagement standards.
• Participate in community engagement activities to represent and promote the FAB brand.

• Ensure full compliance with AML, KYC, and operational risk standards.
• Monitor and implement risk mitigation measures across operational and service processes.
• Support internal and external audit reviews, ensuring timely closure of findings.

• Prepare and review financial, operational, and performance reports for senior management.
• Analyze data to support decision‑making in sales, service quality, and operational control.
• Provide timely updates on key performance indicators and business trends.

• UAE national as part of FAB's Emiratisation strategy.
• Bachelor's degree in Business, Finance, Banking, or a related field.
• 3–5 years' experience in banking or financial services, ideally with supervisory exposure.
• Strong leadership and people‑management capabilities.
• Excellent customer relationship and communication skills (English and Arabic).
• Proficiency in financial analysis, reporting, branch operations, and banking systems.
• Sound understanding of UAE banking regulations and Emiratisation frameworks.
• Professional certifications such as CBA or CAMS are an added advantage.
• Ability to work under pressure and manage fast‑paced environments.
• High ethical standards, confidentiality, and integrity.

• Leadership & team development
• Branch operations management
• Customer service excellence
• Risk & compliance awareness
• Business development & cross‑selling
• Financial reporting & analysis
• Problem‑solving & decision‑making
• Relationship management

Join a leading regional bank committed to developing Emirati talent, offering strong mentorship, structured career growth, and exposure to diverse banking functions. This role provides a platform to build a long‑term leadership career within the country's largest financial institution.