Assistant Branch Manager Retail Banking UAE

Assistant Branch Manager Retail Banking - Abu Dhabi UAEPosition Overview

Assistant Branch Manager Retail Banking role in Abu Dhabi UAE within the Banking industry is a leadership opportunity focused on driving branch sales performance, supervising customer service teams, and ensuring operational excellence and compliance across retail banking activities.

Country: UAE. City:
Abu Dhabi. Industry: Banking. Function:
Sales-Business Development. Salary:  monthly (Market estimated). Gender: Any. Candidate Nationality:
Any. Job Type: Full-time.

• Support Branch Manager in executing retail sales strategies and performance targets
• Drive sales and cross-selling of asset and liability products to retail customers
• Supervise Customer Service Officers and monitor daily branch operations
• Lead and participate in daily sales meetings to track performance and targets
• Ensure achievement of KPI targets across customer segments
• Attract new customers through referrals and relationship-building initiatives
• Authorize financial and non-financial transactions within delegated limits
• Support team during peak hours to maintain service quality
• Assign tasks effectively to ensure timely completion of daily operations
• Ensure compliance with audit, risk, legal, and internal policy requirements

• Provide coaching, mentoring, and performance feedback to team members
• Identify training needs and support staff development in products and systems
• Monitor team productivity and improve performance through guidance
• Collaborate with Branch Manager on staff planning and performance reviews

• Maintain control over sensitive items such as cards, cheque books, and PINs
• Ensure proper handling of vault, safe deposit lockers, and security systems
• Conduct regular checks and ensure audit readiness at all times
• Ensure timely response to internal communications and completion of reports
• Support AML compliance and regulatory requirements across branch operations
• Drive high customer satisfaction and achieve NPS targets with zero complaints

• Bachelor degree in any discipline
• Minimum 10 years of banking experience with at least 5 years in a managerial role
• Strong experience in branch operations and retail banking sales
• Proven leadership and team management capabilities
• Strong understanding of banking products and customer segments
• Ability to manage operations and sales targets simultaneously
• Excellent communication and stakeholder management skills

• Retail banking sales and business development
• Team leadership and performance management
• Customer relationship management
• Operational control and compliance
• Risk awareness and audit readiness
• Communication and decision-making
• Problem-solving and multitasking

• Leadership role in a leading UAE banking institution
• Opportunity to drive branch performance and team success
• Exposure to retail banking operations and customer strategy
• Career growth in branch and regional management roles
• Performance-driven and customer-focused environment

First Abu Dhabi Bank is the largest financial institution in the UAE, offering a wide range of banking and financial services. With a strong focus on innovation, customer experience, and operational excellence, the bank continues to deliver trusted financial solutions across the region.