Assistant Branch Manager Retail Banking UAE
Assistant Branch Manager Retail Banking - Abu Dhabi UAEPosition Overview
Assistant Branch Manager Retail Banking role in Abu Dhabi UAE within the Banking industry is a leadership opportunity focused on driving branch sales performance, supervising customer service teams, and ensuring operational excellence and compliance across retail banking activities.
Job DetailsCountry: UAE. City:
Abu Dhabi. Industry: Banking. Function:
Sales-Business Development. Salary: monthly (Market estimated). Gender: Any. Candidate Nationality:
Any. Job Type: Full-time.
- Support Branch Manager in executing retail sales strategies and performance targets
- Drive sales and cross-selling of asset and liability products to retail customers
- Supervise Customer Service Officers and monitor daily branch operations
- Lead and participate in daily sales meetings to track performance and targets
- Ensure achievement of KPI targets across customer segments
- Attract new customers through referrals and relationship-building initiatives
- Authorize financial and non-financial transactions within delegated limits
- Support team during peak hours to maintain service quality
- Assign tasks effectively to ensure timely completion of daily operations
- Ensure compliance with audit, risk, legal, and internal policy requirements
- Provide coaching, mentoring, and performance feedback to team members
- Identify training needs and support staff development in products and systems
- Monitor team productivity and improve performance through guidance
- Collaborate with Branch Manager on staff planning and performance reviews
- Maintain control over sensitive items such as cards, cheque books, and PINs
- Ensure proper handling of vault, safe deposit lockers, and security systems
- Conduct regular checks and ensure audit readiness at all times
- Ensure timely response to internal communications and completion of reports
- Support AML compliance and regulatory requirements across branch operations
- Drive high customer satisfaction and achieve NPS targets with zero complaints
- Bachelor degree in any discipline
- Minimum 10 years of banking experience with at least 5 years in a managerial role
- Strong experience in branch operations and retail banking sales
- Proven leadership and team management capabilities
- Strong understanding of banking products and customer segments
- Ability to manage operations and sales targets simultaneously
- Excellent communication and stakeholder management skills
- Retail banking sales and business development
- Team leadership and performance management
- Customer relationship management
- Operational control and compliance
- Risk awareness and audit readiness
- Communication and decision-making
- Problem-solving and multitasking
- Leadership role in a leading UAE banking institution
- Opportunity to drive branch performance and team success
- Exposure to retail banking operations and customer strategy
- Career growth in branch and regional management roles
- Performance-driven and customer-focused environment
First Abu Dhabi Bank is the largest financial institution in the UAE, offering a wide range of banking and financial services. With a strong focus on innovation, customer experience, and operational excellence, the bank continues to deliver trusted financial solutions across the region.
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