Head of GM Middle Office

Responsibilities

• Trade Lifecycle Oversight:
  Oversee the end-to-end trade lifecycle for all Global Markets products. This entails making sure trades are captured, verified, and processed correctly – from trade booking and validation in front‑office systems through confirmation, settlement, and reconciliation in back‑office systems. The Middle Office Head ensures that trade discrepancies or exceptions are identified and resolved promptly to avoid settlement failures or P&L errors.

• Operational Risk Management & Controls:
  Establish and enforce a robust operational control framework to minimize errors, failed trades, and financial losses. This includes overseeing trade exception management, investigating and rectifying any breaks/mismatches, and implementing checks to ensure data accuracy. The Middle Office Head continually re‑assesses operational risks considering changing market conditions and regulations. The role will cultivate a “zero‑tolerance” culture for control lapses and will frequently review Key Risk Indicators (KRIs) like error rates and operational loss incidents to gauge performance.

• Team Leadership & Talent Development:
  Lead the global (Regional Dealer Assist teams) middle office team. The Middle Office Head manages team managers and staff, sets performance objectives, and provides mentoring and training to develop talent. They are responsible for ensuring the team is well‑resourced and skilled to support current and future business needs. This includes succession planning and maintaining high engagement. Strong leadership is critical since this role oversees diverse functions (trade support, collateral ops and others).

• Stakeholder and Client Management:
  Manage relationships with key internal and external stakeholders. Internally, the Middle Office Head interacts with senior Front Office leaders (heads of trading desks), Risk Management heads, Compliance officers, and Operations executives to communicate status, elevate issues, and align on improvements. Externally, they will interface with clients or counter parties for operational matters – for instance, working with prime brokerage clients, custodians, clearing houses, or executing brokers to resolve breaks and improve service.

• Client Activation & Data readiness – enabler and coordinator with other internal functions such as COO KYC, Reference Data, Credit, GM Documentation to ensure timely set up of new client relationships.

• Trade Execution & Controls – Perform and manage tasks specific to Dealer Assist functions which entails timely booking, Client account / Portfolio allocations, P&nL and dealer / sales position integrity, perform Same day Trade Validations ensuring FAB books are integral, manage post trade amend / cancel governance and control principles, monitor Off Market trade monitoring/ Counter party exposure monitoring.

• Exceptions Management and reconciliation – Failed, Alleged trade monitoring / trade life cycle event management (credit events et al) / Collateral & Margin management principles.

• Reporting And MI – Regulatory reporting and internal Dashboard (KRI/KPI reporting solutions.

• Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.

• Authorized to take decisions as per the approved authorization matrix.

• Education: A bachelor’s degree in finance, Business, Economics or a related field is generally required.

• Industry
  
  Experience:
  
  Extensive experience (10‑15+ years) in Global Markets operations or Front Office trade support is expected. Leadership or managerial role (e.g. managing director, senior vice president of operations) is required, demonstrating the ability to run large teams and multi‑faceted processes. Experience should cover a broad range of asset classes (e.g. equities, fixed income, FX, derivatives) and a deep understanding of the full trade lifecycle for these products.
  
  Time spent in both front‑office facing roles and back‑office roles is valuable, as it indicates the candidate can bridge those worlds effectively.