Executive Director – Hotel Operations

Portfolio Operational Oversight

• Provide executive operational oversight of all Hotels and Leisure assets
• Ensure operational excellence, guest satisfaction, and service standards are maintained across the portfolio
• Align day-to-day operations with the strategic asset direction set jointly with Asset Management
• Identify operational risks, inefficiencies, or structural issues impacting performance

• Review the financial performance of the portfolio, Leisure assets, in collaboration with Asset Management and the CFO
• Drive cost discipline while protecting service quality and brand integrity
• Ensure alignment between operational execution and approved business plans and budgets

• Proactively flag underperformance, structural issues, or emerging risks requiring strategic intervention
• Engage Commercial, Operations, Finance, and HR functions to diagnose and address performance gaps
• Ensure timely implementation of turnaround plans where necessary
• Provide structured performance reporting to the CEO and Executive Leadership Team

• Identify where transformation is required and provide structured recommendations to Asset Management
• Maintain executive oversight of transformation initiatives
• Work with Development Management to ensure transformation projects are operationally viable and commercially sound
• Ensure operational readiness and performance stabilization post-implementation

• Collaborate with Development Management during repositioning, refurbishment, or enhancement projects
• Ensure CAPEX investments translate into measurable operational and financial improvements
• Validate that new initiatives are operationally executable and aligned with asset strategy
• Support pre-opening or major repositioning efforts from an operational governance perspective

• Lead and align operational leadership teams across the Self-Operated portfolio
• Work closely with People & Culture to ensure workforce planning