Residence Manager

Key Responsibilities

• Lead and orchestrate the complete homeowner journey across all five phases:
  Handover, Welcome, Orientation, The Art of Living Well, Community, Seamless Living and Rental Program management.
• Establish and maintain Rixos legendary service standards through implementation of comprehensive operational procedures that reflect our commitment to creating the grandest of feelings.
• Build and nurture lasting relationships with homeowners, serving as their primary point of contact and trusted advisor for all residential needs and lifestyle enhancement opportunities.
• Oversee property operations including maintenance excellence, security protocols, concierge services, housekeeping standards, and amenity management to ensure pristine residential environments.
• Collaborate with departmental managers to deliver integrated services across Property, Maintenance, Lifestyle, Domestic Services, Hospitality Services, Community, Communication, and Security & Access.
• Manage financial performance and budget oversight for residential operations to ensure optimal resource allocation whilst maintaining service excellence and homeowner satisfaction.
• Lead, develop, and inspire a high-performing residential team, fostering a culture of excellence embodying Rixos values of charismatic and thoughtful service.
• Coordinate with Homeowners Association management ensuring transparent communication and effective governance that supports community harmony and property value enhancement.
• Implement and monitor health, safety and security protocols that provide peace of mind whilst maintaining a welcoming atmosphere characteristic of Rixos residences.
• Drive continuous improvement initiatives through homeowner feedback collection and analysis to evolve services beyond expectations and maintain competitive advantage.
• Serve as ambassador for local community engagement, leveraging Rixos position in the heart of Dubai Islands to provide authentic destination experiences for homeowners.
• Coordinate special events, celebrations and community activities fostering connections among residents while showcasing the sophisticated lifestyle that defines Rixos living.
• Champion and represent the Residences among colleagues at the hotel, fostering a collaborative and supportive environment with the hotel’s team members.

• Bachelor's degree in Hospitality Management, Business Administration or Real Estate Management or equivalent experience.
• Minimum 5-7 years senior management experience in luxury residential or hospitality operations.
• Proven track record in luxury customer service delivery and relationship management.
• Strong financial acumen with budget management and P&L responsibility experience.
• Excellent communication skills and ability to engage high-net-worth individuals.
• Leadership experience managing cross‑functional teams of 15+ team members.
• Proficiency in property management systems and Microsoft Office Suite.

• Experience with luxury residential properties or private club management.
• Knowledge of local market and comparative luxury service providers.
• Project management certification or demonstrated complex project delivery experience.
• Understanding of HOA governance and condominium association management.
• Multilingual capabilities reflecting region's diverse community.
• Previous experience with Fairmont, Accor or comparable luxury hospitality brands.
• Demonstrated passion for creating exceptional lifestyle experiences.