Colleague ; CX Executive

Miral Experiences is a region’s leader in the management and operation of world‑class, award‑winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, Sea World Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and Team Lab.

Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan. We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery.

As a Colleague Experience (CX) Executive, you represent HR throughout every employment stage—from welcoming new joiners to guiding colleagues and their families through critical transitions such as immigration, visa acquisition, and accommodation arrangements. You serve as the first point of contact, acting as both an information hub and policy expert while ensuring accurate processing of HR data, payroll inputs, and stakeholder requests.

This role demands cross‑functional versatility, from orchestrating seamless onboarding and offboarding to managing finances, inventories, and complex case escalations. By driving process excellence and leading projects, you directly influence colleague satisfaction and trust, acting as brand ambassadors who leave lasting impressions. As a multi‑skilled, adaptable leader, you collaborate across all CX streams—including Transport, Accommodation, HR Operations, and Onboarding—while mentoring team members, leading performance reviews, and deputizing for senior management when necessary.

Your ability to navigate legal, compliance, and operational challenges with precision is key to ensuring both policy integrity and exceptional service delivery.

• Collaborate across all CX streams, providing support and cross‑training to maintain versatility and relationship‑building with stakeholders.
• Drive team success and process knowledge through active participation in regular training and adherence to customer best practices.
• Develop performance strategies, escalation management solutions, and process improvements while fostering positive communication.
• Attend team meetings, guide decision‑making, and execute tasks aligned with colleague experience and employee experience initiatives.

• Serve as the primary representative for new colleagues and their families, promptly addressing inquiries related to immigration, schooling, housing, flight arrangements, and medical insurance.
• Offer seamless service coordination between departments with accurate, timely communication while managing expectations during delays.
• Represent HR professionally, modeling process expertise and adapting communication techniques to diverse demographic needs.
• Ensure the Colleague Induction Program is delivered effectively, detailing company policies, rights, obligations, and HR procedures.
• Resolve conflicts or misalignments with policy outcomes, maintaining a professional demeanor throughout difficult conversations.

• Verify and validate legal documents for immigration processes, contracts, and HR data with 100 % accuracy and zero compliance risks.
• Manage visa applications for colleagues and families, including renewals and extensions, while adhering to critical deadlines.
• Serve as a policy authority across HR programmes, ensuring precise benefits distribution and entitlement explanations to prevent misinformation.
• Track trends and inconsistencies in service requests, implementing corrective measures and escalating exceptions for review by HR leadership.
• Streamline operational workflows by updating Standard Operating Procedures (SOPs) and presenting improvement initiatives.

• Ensure rigorous data integrity within HCM systems with meticulous personal details tracking, file categorisation, and secure document storage.
• Review and action approvals, identifying gaps and resolving inconsistencies to optimise data utility.
• Verify…