Project Manager - ServiceNow
Job in
Abu Dhabi, UAE/Dubai
Listed on 2026-06-19
Listing for:
Insight Technology
Full Time
position Listed on 2026-06-19
Job specializations:
-
Management
IT Project Manager, Program / Project Manager, Change Management, Operations Manager -
IT/Tech
IT Project Manager, Change Management
Job Description & How to Apply Below
Role Overview
We are seeking a Senior Project Manager and Delivery Lead to take full accountability for programme governance, milestone delivery and stakeholder management across an eight-month Service Now transformation programme. The role is responsible for financial control, risk management, RAID governance and executive reporting, operating within a structured governance framework with Steering Committee oversight.
Key Responsibilities- Accountable for end-to-end programme governance, milestone management, financial control and risk management.
- Lead weekly Programme Control Board meetings and manage all RAID items.
- Manage the integrated delivery plan across parallel work streams including ITSM, CMDB, ITAM, HRSD and Sec Ops.
- Drive stakeholder reporting and executive communication at Steering Committee level.
- Oversee scope change governance and ensure formal change control processes are followed.
- Coordinate multi-vendor and multi-disciplinary delivery teams including onshore and offshore resources.
- Manage transition planning including cutover strategy, hypercare and managed support handover.
- Ensure delivery adheres to agreed quality standards, testing gates and go-live readiness criteria.
- Act as primary point of escalation for client stakeholders throughout programme execution.
- Maintain delivery transparency through structured progress reporting and KPI dashboards.
Skills & Qualifications
- 10+ years of programme and project management experience including Service Now or enterprise platform implementations.
- PMP (Project Management Professional) – required.
- ITIL 4 Foundation – required.
- UAE-based with ability to commit to full onsite engagement throughout the programme duration.
- Proven track record managing phased delivery programmes with parallel work streams.
- Strong experience in milestone-gated delivery, RAID management and formal change control governance.
- Demonstrable stakeholder management capability at C-suite and executive sponsor level.
- Experience managing onshore/offshore blended delivery models.
- Excellent written and verbal communication skills in English;
Arabic an advantage.
- Prior experience delivering Service Now implementations in the Middle East or GCC region.
- Background in managed service transition and hypercare programme management.
- Familiarity with Service Now delivery governance frameworks and Impact programme structures.
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