Project Manager - ServiceNow

Location:

Onsite (UAE) – Engagement Duration: 12 months – Engagement Type:
Fixed-term programme delivery.

We are seeking a Senior Project Manager and Delivery Lead to take full accountability for programme governance, milestone delivery and stakeholder management across an eight‑month Service Now transformation programme. The role is responsible for financial control, risk management, RAID governance and executive reporting, operating within a structured governance framework with Steering Committee oversight.

• Accountable for end‑to‑end programme governance, milestone management, financial control and risk management
• Lead weekly Programme Control Board meetings and manage all RAID items
• Manage the integrated delivery plan across parallel work streams including ITSM, CMDB, ITAM, HRSD and Sec Ops
• Drive stakeholder reporting and executive communication at Steering Committee level
• Oversee scope change governance and ensure formal change control processes are followed
• Coordinate multi‑vendor and multi‑disciplinary delivery teams including onshore and offshore resources
• Manage transition planning including cutover strategy, hypercare and managed support handover
• Ensure delivery adheres to agreed quality standards, testing gates and go‑live readiness criteria
• Act as primary point of escalation for client stakeholders throughout programme execution
• Maintain delivery transparency through structured progress reporting and KPI dashboards

• 10+ years of programme and project management experience including Service Now or enterprise platform implementations
• PMP (Project Management Professional) – required
• PRINCE2 Practitioner – required
• ITIL 4 Foundation – required
• UAE‑based with ability to commit to full onsite engagement throughout the programme duration
• Proven track record managing phased delivery programmes with parallel work streams
• Strong experience in milestone‑gated delivery, RAID management and formal change control governance
• Demonstrable stakeholder management capability at C‑suite and executive sponsor level
• Experience managing onshore/offshore blended delivery models
• Excellent written and verbal communication skills in English;
  Arabic an advantage

• Prior experience delivering Service Now implementations in the Middle East or GCC region
• Background in managed service transition and hypercare programme management
• Familiarity with Service Now delivery governance frameworks and Impact programme structures

We offer a competitive remuneration package and excellent benefits.