Services Manager, Middle East, Defence

Services Manager, Middle East – Defence Services

Abu Dhabi, UAE

Systematic is seeking a Services Manager – Defence Services to join our team in Abu Dhabi, supporting the delivery of mission‑critical solutions to Defence customers in the UAE. In this role, you will lead the delivery, deployment and support of complex projects across the Systematic Sita Ware suite, including Sita Ware Headquarters, Frontline and Maritime, alongside emerging capabilities such as Sita Ware Insight and Sita Ware Aspire.

These solutions are increasingly applied within a multi‑domain operational context, spanning land, maritime and joint environments.

As a Manager, you will be responsible for the successful execution of complex Defence projects, ensuring delivery to scope, time, quality and customer satisfaction. You will coordinate closely with multidisciplinary teams, customers and development organisations to integrate and deploy operational capabilities in demanding environments.

In addition to project delivery, the role includes people‑management responsibility for designated Services personnel, contributing to team development, planning and capability growth in close coordination with your line manager and Defence Services leadership.

You will also support customer engagement and business growth by contributing to proposals, change requests and the evolution of service offerings, while playing a role in regional delivery and mobilisation activities across the Middle East as required.

• Delivery responsibility for complex Defence Services projects across the Sita Ware suite
• Coordinating activities between our multidisciplinary services, our development team(s) and the customer
• People manager for allocated staff, including recruitment, performance management and people development
• Supporting business development, including forming and scoping solutions, estimating and writing proposals primarily for upsell and change request opportunities on existing accounts
• Managing projects through KPIs, governance forums, management briefings and business committee meetings
• Combining your customer and business understanding with your technical insight across multi‑domain (land, maritime, joint) operational contexts

• Can manage highly complex and agile projects together with the customer, subcontractors and your team
• Outgoing, trustworthy and able to inspire the customer, end‑users, senior management and your team
• Have a proven track record delivering complex IT or C4I service projects in a geographically dispersed environment
• Possess leadership experience and the ability to coach, motivate and manage multidisciplinary teams, including people‑management responsibilities
• Have the will and ability to continuously develop yourself and contribute to the development of the team and the company
• Have a positive attitude and are committed, flexible and diplomatic in your approach
• Have the confidence to interact with, communicate and present to Defence customers
• Can establish strong, trustworthy and constructive relationships with customers, partners, employees and other stakeholders
• Combine customer and business understanding with technical insight across multi‑domain environments
• Have experience in business capture and proposal activities, including estimation and support to sales
• Have a general understanding of data‑driven, AI‑enabled and simulation‑based capabilities within Defence solutions

• Relevant bachelor’s degree or higher within IT/software or a related field
• Project management certification such as PMP, PRINCE2 or IPMA Level B/C
• 5 years or more experience in a similar role, ideally within the Defence and security domain
• Fluent in English;
  Arabic is an advantage

• Travel might be expected to our Headquarters in Aarhus and within the region as required
• We work with security‑classified projects; therefore, as an employee, you must have no criminal record
• It is a requirement to be eligible to obtain a UAE security clearance

• Attractive remuneration package
• Professional development opportunities in cutting‑edge defence technology
• International collaboration with Defence Services teams worldwide
• Direct customer interaction and visible project impact
• Opportunity to work with world‑leading command‑and‑control systems