General Manager

General Manager – Coffee Retail Operations

Company: Al Gahwa Al Arabiya

Location: United Arab Emirates

Al Gahwa Al Arabiya is seeking an accomplished and results‑driven General Manager to lead and expand our coffee retail operations. This senior leadership role requires a highly motivated professional with extensive experience in the coffee shop and coffee industry, capable of driving operational excellence, business growth, and profitability.

• Lead and manage the overall operations of all coffee shop locations
• Develop and execute business strategies to increase sales, profitability, and market presence
• Ensure consistent delivery of outstanding customer service and operational excellence across all branches
• Oversee daily business operations, including store performance, staffing, inventory, procurement, maintenance, and quality control
• Establish and monitor operational policies, procedures, and performance standards
• Prepare and manage annual budgets, financial forecasts, and cost‑control initiatives
• Analyze sales, operational, and financial performance, and implement continuous improvement strategies
• Recruit, train, mentor, and develop management teams and employees to build a high‑performance culture
• Ensure compliance with UAE regulations, health and safety requirements, food safety standards, and company policies
• Work closely with suppliers and business partners to ensure uninterrupted product availability and operational efficiency
• Identify opportunities for business expansion, new product development, and process improvement
• Prepare management reports and present operational updates and strategic recommendations to senior leadership

• Bachelor's degree in Business Administration, Hospitality Management, Food & Beverage Management, or a related field (preferred)
• 5-10 years of proven experience in a senior management role within the coffee shop, café, or coffee industry
• Demonstrated success in managing multiple coffee shop locations and leading large operational teams
• Strong understanding of coffee shop operations, specialty coffee standards, inventory management, procurement, budgeting, and financial performance
• Experience in developing business strategies and achieving revenue and profitability targets
• Excellent leadership, organizational, analytical, and decision‑making skills
• Strong communication and interpersonal skills with the ability to lead and inspire teams
• Proficiency in operational reporting, performance analysis, and business planning
• Ability to thrive in a fast‑paced, customer‑focused environment

• Competitive salary based on qualifications and experience
• Employment visa provided in accordance with UAE Labour Law
• Annual leave and other benefits as per UAE Labour Law and company policy
• Professional growth and career advancement opportunities
• A dynamic and collaborative work environment with a growing organization

If you are a strategic leader with a passion for the coffee industry and a proven track record of managing successful coffee retail operations, we invite you to apply and become part of the Al Gahwa Al Arabiya leadership team.