Team Leader, Franchise

JOB PURPOSE
Lead the end‑to‑end planning, mobilisation, and delivery of the Americana Joint Venture (AMR JV) within Franchise Operations. Serve as the primary focal point between internal functions and the partner, translating JV strategy into executable roadmaps and measurable outcomes. Drive unit openings, operational readiness, and cross‑functional synergies (marketing, loyalty, fuel, supply chain) to achieve the JV’s P&L targets and long‑term growth plan.

Ensure disciplined governance, stakeholder alignment, and continuous improvement throughout execution.

• Define the JV strategy and translate corporate and partner objectives into annual and 5‑year operating plans with clear milestones and KPIs.
• Lead cross‑functional planning forums to synchronize inputs from development, engineering, finance, operations, supply chain, and marketing.
• Establish governance rhythms (steering committees, reviews, stage gates) that enable timely decisions, risk visibility, and portfolio reprioritisation.
• Prioritize greenfield and brownfield opportunities to maximize asset utilization and market coverage.
• Maintain an integrated synergy plan covering marketing, loyalty, fuel supply, and operations excellence.

• Own end‑to‑end mobilisation for unit openings, coordinating timelines, dependencies, and readiness criteria across internal teams and the partner.
• Standardize project controls (scope, schedule, cost, risk, change) and institute disciplined reporting to senior leadership and the partner PMO.
• Direct resolution across design, fit‑out, permits, commissioning, and handover.
• Implement stage gates and readiness checklists covering technical, operational, and commercial requirements.
• Track execution KPIs and run corrective action plans where thresholds are missed.

• Coordinate contracting frameworks with Legal, drafting and endorsing NOCs, addenda, and approvals.
• Maintain a comprehensive approvals matrix spanning capex, layout, branding, and operations.
• Chair governance reviews to validate scope, commercial terms, and operational commitments.
• Embed regulatory and policy controls throughout all phases.
• Keep contractual obligations visible to delivery teams via registers, dashboards, and briefings.

• Lead JV business case development, coordinating feasibility studies, CAPEX/OPEX inputs, rentals, and sensitivity analysis.
• Translate P&L targets into operational metrics and cascade performance expectations to delivery teams.
• Quantify synergy benefits from marketing and loyalty programs, fuel logistics, and supply chain optimisation.
• Implement cost governance and value‑engineering practices across design and operations.
• Prepare periodic performance reports for leadership and partner executives.

• Define operations excellence standards and toolkits to sustain service quality, safety, and customer satisfaction post‑launch.
• Lead readiness assessments covering staffing, training, systems, logistics, and contingency plans.
• Establish defect management and stabilization plans for the first 90 days after opening.
• Partner with QA & Food Safety to embed compliance controls and traceability.
• Drive continuous improvement using performance analytics and customer insights.

• Act as the primary interface with the partner (Americana). Maintain transparent communication, trust, and joint decision‑making.
• Facilitate forums with Development, Engineering, Finance, Operations, Supply Chain, and Marketing & Loyalty to remove silos.
• Manage structured escalation paths and resolve cross‑functional conflicts.
• Develop and execute stakeholder communication plans with timely updates and clear actions.
• Represent the JV in internal/external reviews and site visits.

• Plan, supervise and coordinate all activities in the assigned area to meet functional objectives.
• Train and develop the assigned staff to enable them to become proficient on the job and deliver the respective section objectives.
• Provide input for preparation of the Section / Department budgets…