Veterinary Clinic Manager

A leading, well-established Veterinary clinic for Camels in Abu Dhabi is seeking an experienced Clinic Manager to oversee day-to-day operations and lead a multidisciplinary team.

The Veterinary Clinic Manager will be responsible for ensuring smooth clinic operations, high-quality client and patient care, and effective management of veterinary, nursing, and administrative staff. You will act as the operational backbone of the clinic, driving both service quality and efficiency.

• Oversee daily operations of the Veterinary Clinic to ensure efficient, client-focused service delivery.
• Lead, coach, and manage veterinary, nursing, and administrative teams, including scheduling, delegation, and performance follow-up.
• Implement, monitor, and continuously improve SOPs and workflows across reception, consultation, treatment, and follow-up.
• Manage appointment systems, client flow, and waiting times to ensure a high-quality client experience.
• Coordinate closely with veterinarians and clinical staff to support optimal case flow and timely service.
• Monitor and report on key operational KPIs (revenue, utilization, client feedback, efficiency metrics) to senior management.
• Oversee inventory management and procurement of medical supplies, consumables, and equipment, ensuring cost-effective stock control.
• Ensure compliance with UAE regulations and internal policies related to veterinary practice, quality, safety, and infection control.
• Handle client escalations and complaints professionally, maintaining strong client satisfaction and retention.
• Support recruitment, onboarding, and training of clinic staff in collaboration with HR and external partners.
• Contribute to marketing and client engagement activities (campaigns, events, partnerships) in line with the clinic's growth strategy.

• Bachelor's degree in Business/ Veterinary/Animal Science, or a related field; a relevant Master's degree is an advantage.
• 5–7+ years of experience in a veterinary, or Animal Farm, with at least 3 years in a supervisory or management role.
• Proven experience managing teams in a veterinary environment.
• Strong leadership skills with the ability to motivate, develop, and retain staff.
• Excellent organizational and time management skills, with a hands‑on, solutions‑oriented approach.
• Strong client service mindset and professional communication skills in English;
  Arabic is an advantage.
• Comfortable working in a fast‑paced, client‑facing environment with operational flexibility as required by clinic working hours.

Abu Dhabi, United Arab Emirates

On‑site position based in the clinic

• Competitive salary and benefits package, aligned with experience and market level.
• Opportunity to join a reputable, growing veterinary clinic and play a key role in its operational and service excellence.
• Professional, mission‑driven work environment focused on animal care and client satisfaction.