Hard Services Senior Manager

Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World Yas Island Abu Dhabi, Sea World Yas Island Abu Dhabi, CLYMB Yas Island Abu Dhabi, and Team Lab.

Phenomena Abu Dhabi, and CLYMB Abu Dhabi, as well as cultural treasures like Qasr Al Watan. We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

You will lead the Hard Services Division, ensuring seamless and efficient operations that sustain facility, equipment, and attraction maintenance at the core of our business. This pivotal role demands expertise in managing multi-faceted systems—HVAC, plumbing, irrigation, gas, firefighting, civil works, and kitchen equipment—to optimize facility functionality. You will plan and direct all maintenance aspects, conduct cost‑saving analyses, and supervise third‑party contractors to uphold operational excellence while reducing overheads.

Your responsibilities include driving an annual preventive maintenance program, budgeting, recruitment and technical review processes to deliver exceptional service reliability, safety, and compliance with regulatory standards. Leading as a strategic problem‑solver, you will cultivate a culture of efficiency, innovation, and meticulous execution throughout the facilities team.

• Supervise and manage all leisure facility maintenance operations, driving P&L accountability by aligning expenditures with budgetary goals through periodic finance discussions.
• Conduct comprehensive performance reviews and disciplinary actions while fostering career growth and success for direct reports.
• Oversee contractor and vendor supervision, schedule 3rd‑party manpower monthly, and approve contractor scope of work to ensure operational efficiency.
• Execute project management duties for new constructions in alignment with park strategies, ensuring alignment with technical, safety, and design requirements.
• Develop and enforce Preventative Maintenance (PM) and Standard Operating Procedures (SOP) programs via CMMS tools while maintaining optimal inventory levels for critical spare parts.
• Support department colleagues and collaborate across parks' operational teams to resolve facilities‑related issues and address task requests expeditiously.
• Sign off on project completion certificates and issue Permits to Work (PTW) for vendors and subcontractors while monitoring compliance with labor hours and training protocols.
• Establish and track departmental KPIs and strategic initiatives to monitor performance, efficiency, and equipment uptime.
• Ensure CMMS data accuracy and timely updates, reviewing technical documentation while collaborating with other maintenance teams for cohesive operations.
• Provide input for facilities‑related budgeting, ensuring adherence to compliance policies and regulatory standards such as HACCP and HSE guidelines.
• Attend to safety log issues from HSE, promote rigorous training sessions, and ensure safe workplace compliance for colleagues and guests.
• Oversee facility/attraction installations, refurbishments, and design reviews to optimize functionality and integrate operational recommendations, ensuring alignment with specifications and budgetary constraints.
• Complete third‑party inspections in coordination with EHS, maintain service level agreements (SLA), and participate in the Park 'Duty Manager' program.
• Lead asset management and inventory processes, and implement cost‑saving programs, alongside the development of maintenance policies and procedures.
• Actively support other cross‑departmental activities and uphold fire life safety systems performance, continuously…