Head of PMO (AI) - MBB

Our client is building a world-class AI organisation responsible for delivering large-scale AI products, platforms and enterprise transformation programmes.

They are seeking an experienced Head of Delivery & Operations to establish and lead a high-performing delivery function responsible for portfolio governance, operational excellence and execution across a broad portfolio of AI initiatives.

This is a highly visible leadership role suited to someone who has built delivery organisations from the ground up and can balance strategic oversight with operational execution in a fast-paced technology environment.

The Head of Delivery & Operations will be responsible for creating and scaling the delivery engine that enables the successful execution of multiple AI products, platforms and transformation programmes.

The successful candidate will lead a team of Technical Program Managers (TPMs), establish best-in-class delivery processes, provide executive portfolio visibility and oversee key operational functions including procurement, finance, vendor management and recruitment coordination.

This role requires an exceptional operator who thrives in high-growth environments and enjoys building structure without creating unnecessary bureaucracy.

Delivery Leadership

• Build, lead and develop a high-performing Delivery function from the ground up.
• Recruit, mentor and manage a team of Technical Program Managers embedded across product and engineering teams.
• Establish scalable delivery methodologies, governance frameworks and operational standards.
• Create a delivery culture focused on execution, accountability and continuous improvement.
• Own the end-to-end delivery portfolio across multiple AI products and strategic programmes.
• Provide real-time visibility into programme health, delivery risks, dependencies and resource allocation.
• Drive predictable delivery through effective planning, forecasting and risk management.
• Manage project intake, prioritisation and capacity planning across the organisation.
• Coordinate cross-functional teams to remove blockers and improve execution.
• Define release readiness standards and lead post-delivery reviews to continuously improve performance.

Executive Reporting & Governance

• Develop executive dashboards and AI-powered reporting capabilities that provide clear visibility across the portfolio.
• Produce regular portfolio updates, delivery reports and performance reviews for senior leadership.
• Deliver concise, data-driven insights that support strategic decision-making.
• Respond quickly to executive reporting requirements and business priorities.

Operations & Business Enablement

• Oversee operational processes supporting technology delivery, including procurement, finance and resource planning.
• Manage strategic technology partners and external vendors, ensuring delivery against agreed objectives and quality standards.
• Coordinate recruitment operations in partnership with Talent Acquisition and Engineering leadership.
• Support financial planning, budget tracking and operational reporting.
• Ensure all programmes have measurable business outcomes and clearly defined value realisation metrics.

• 12+ years' experience leading technology delivery, programme management or operations within a software or technology organisation.
• Proven success managing complex portfolios consisting of multiple concurrent technology initiatives.
• Experience building delivery organisations, PMO functions or Technical Programme Management teams from inception.
• Strong understanding of Agile delivery methodologies and modern software development practices.
• Experience supporting AI, machine learning or large-scale digital transformation programmes.
• Demonstrated ability to simplify complex portfolio data into clear executive reporting.
• Experience working across procurement, finance, recruitment and vendor management functions.
• Strong commercial awareness and operational leadership skills.

Candidates should demonstrate experience with:

• Software Development Lifecycle (SDLC)
• AI and Machine Learning programme delivery
• Portfolio management and governance
• Executive reporting and analytics
• Delivery…