Senior Manager Stakeholder

The Senior Manager Stakeholders is responsible for ensuring optimum service delivery to airlines agencies and key stakeholders operating within Abu Dhabi International Airport ADIA The role acts as the primary voice of customers and stakeholders representing their requirements to ADA management while serving as the face of the organization to external customers and partners The position oversees stakeholder relations airport operations coordination VIP VVIP services operational performance safety and compliance and strategic partnerships to ensure seamless airport operations an exceptional passenger experience and achievement of ADA s business objectives

Develop and communicate departmental strategy objectives and operational plans aligned with ADA s strategic framework Manage execution of departmental objectives and operational plans Establish and monitor departmental KPIs and performance targets Oversee departmental performance and identify improvement opportunities with senior leadership

Develop and manage the departmental budget Monitor expenditure and identify budget optimization opportunities Provide budget guidance to direct reports and relevant teams

Build and maintain strategic relationships with airlines government authorities and airport stakeholders Act as the primary liaison between ADA and external stakeholders Represent the department in committees such as Air Operations Committee AOC Airport Facilitation Committee AFC Other relevant industry and operational forums Facilitate information exchange and timely resolution of stakeholder issues Promote ADIA s operational capabilities and services

Lead airport operational activities including Airside operations Terminal operations Airline and stakeholder relations Safety and security oversight Operational investigations Ensure seamless and efficient airport operations Review operational reports and identify performance improvement opportunities Support the development of airport commercial strategies to attract passengers airlines and concessionaires

Oversee VIP VVIP passenger handling and operations Ensure smooth and seamless VIP VVIP flight operations Drive delivery of an exceptional passenger experience aligned with airport standards and strategies

Ensure safe and secure airport operations in compliance with National aviation regulations International aviation standards GCAA requirements Support risk assessment reviews with the HSE team Promote safe work practices and reporting of incidents and near misses Monitor compliance with HSE procedures and follow up on corrective actions

Lead and manage the Airlines amp Agencies team Identify employee training and development needs with emphasis on Emiratization Ensure adequate staffing and capability levels Provide performance feedback and development recommendations Foster a high-performing and efficient team culture

Develop and maintain departmental policies and procedures Ensure compliance with organizational policies legal requirements risk management quality standards and regulatory frameworks Support audits and periodic reviews of policies and procedures

Review departmental reports and prepare management reports for stakeholders Lead and manage departmental change initiatives Ensure stakeholder communication aligns with approved change management plans

Identify departmental technology requirements Ensure technology solutions support efficient and cost-effective operations

Continuously enhance leadership and technical competencies Participate in performance reviews and implement development plans Stay aligned with ADA values and professional standards

Bachelor's Degree in Airport Management or a related field. Minimum 8 years of experience in Airport Operations.

Core Competencies:

Strategic Customer & Stakeholder Leadership, Airline & Agency Service Governance, Executive Communication & Relationship Management, Operational Insight, Issue Resolution & Escalation Management, Organizational Representation & Advocacy. Technical

Skills:

In-depth knowledge of ICAO and IATA rules and regulations. Proficiency in:
Microsoft Word, Microsoft Excel, Microsoft PowerPoint. Language Requirements:
Fluent in Arabic and English. Additional Attributes:
Strong leadership and people management skills. Excellent stakeholder engagement and negotiation abilities. Strong analytical, operational, and decision-making capabilities. Ability to manage change and drive continuous improvement. Customer-focused mindset with strong relationship-building skills. Understanding of aviation safety, security, compliance, and regulatory requirements.