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Manager, Client Service Engineering - International Middle Office
Job Description & How to Apply Below
Manager, Client Service Engineering - International Middle Office
First Abu Dhabi Bank (FAB) |
First Abu Dhabi Bank (FAB) | Posted Mar 10
Internship
Negotiable
Advanced (5-10 yrs)
Service Journey Reimagination- Lead the redesign and governance of client service journeys to ensure they are client-centric, efficient, and risk-controlled. Drive end-to-end process optimization and automation initiatives.
- Support coordination with cross-functional teams to ensure delivery of initiatives
- Track, analyze, and report performance against KPIs (CX, scalability, risk).
- Support VP/Head in engaging business stakeholders to align on priorities
- Act as a change agent by advocating agile ways of working and continuous improvement
- Assist in applying change management frameworks (e.g., ADKAR, Kotter) at the workstream level
- Conduct analysis to identify improvement opportunities and pilot AI/automation solutions
- Document and contribute to toolkits, playbooks, and frameworks for consistent service delivery
- Prepare materials for governance forums, ExCo-X, and GCOO meetings
- Consolidate updates, risks, and key issues for escalation to senior management
First Abu Dhabi Bank (FAB)
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