Specialist - Account Management

SANAD
1138 - Specialist
- Account Management

Company:

Sanad Aerotech

Department:

Section:

Account Management

Sub-Section:

Not Applicable

Location:

Abu Dhabi, United Arab Emirates

Closing Date:

15-Aug-2026

We are seeking a Specialist
- Commercial & Sales (Key Account Specialist) to join our Aviation & Aero Engine MRO division. Reporting to the Key Account Manager, this role involves managing and coordinating Engine Shop Visits with internal and external customers, ensuring adherence to Sanad Aerotech's long-term financial targets. The Specialist will build strong customer relationships, oversee visit requirements, collaborate with internal teams, and provide timely updates while identifying opportunities for improvement to foster successful long-term partnerships.

This position may also support larger, more complex customer portfolios and provide mentoring to junior team members.

• Account Management (25%):
  Manage assigned key accounts ensuring performance, profitability, retention, and customer satisfaction. Identify up-selling opportunities and address issues proactively.
• Coordination and Collaboration (20%):
  Work with engineering, operations, logistics, and supply chain teams to plan and execute Engine Shop Visits efficiently.
• Data Management and Communication (20%):
  Participate in meetings with internal teams and customers to share updates, align goals, and manage projects.
• Stakeholder Meetings (15%):
  Engage with stakeholders regularly to gather feedback and address concerns.
• Customer Meetings (5%):
  Schedule and conduct weekly meetings with customers to maintain communication and assess milestones.
• Financial Analysis (10%):
  Collaborate with Finance to review costs and revenue of shop visits, ensuring accurate financial reporting and commercial viability.
• Additional Duties (5%):
  Adapt and undertake other responsibilities to support team and organizational objectives.

• Bachelor's degree in business administration, finance, economics, or relevant discipline preferred.
• Vocational or technical training certificate/diploma in account management with at least 5 years relevant experience is acceptable.
• Driver's license preferred.
• Minimum 5 years managing complex aviation MRO agreements with proven success.
• At least 5 years in customer-facing roles.
• Approximately 3 years project management experience.
• At least 1 year management or supervisory experience.
• Experience with V2500, Trent
  700, LEAP, and GenX engines is advantageous.

• Customer Relationship Management: Ability to build and maintain strong relationships with customers and internal stakeholders.
• Communication and Presentation: Excellent written and verbal communication skills to convey complex information clearly.
• Emotional Intelligence: Skilled in managing emotions and empathizing in challenging situations.
• Intercultural Intelligence: Adaptability and effectiveness in multicultural environments.
• Engine MRO Engineering Knowledge: Intermediate understanding of engine maintenance and overhaul processes.
• Finance for Non-finance Roles: Basic financial analysis skills related to shop visit costs and revenue.
• Strategic Thinking: Proactive identification of growth and improvement opportunities.
• Problem Solving: Ability to analyze complex issues and develop innovative solutions.
• Proactivity and Results Orientation: Initiative-driven with a focus on achieving goals.
• Coaching and Mentoring: Capability to train and guide junior staff in account management practices.

A Bachelor's degree in business administration, finance, economics, or a related field is preferred. Alternatively, vocational or technical training in account management combined with relevant experience is acceptable. Additional certifications or specialized training related to aviation MRO or account management will be considered advantageous.