Associate Director Corporate And Private Clients

Job Description:

It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as Associate Director Corporate and Private Clients. Reporting to the Director, this full-time and permanent position is based in UAE, allowing you to make a significant impact to our Corporate & Private Client Services team and its' growth.

• Be responsible for the daily operational management and service delivery of a complex portfolio of international corporate and private clients, taking ownership of the client relationships and acting as the principal point of contact within Vistra
• Actively contribute to growth of the client portfolio and to the team's revenue and profitability targets
• Manage the Service Delivery team within the portfolio, providing clear direction, timely and constructive feedback, and ongoing mentoring to support performance and progression
• Ensure the team maintains the appropriate level of technical expertise, qualifications and experience required to deliver the Services, and ensure this remains up to date through Continuing Professional Development (CPD)
• Manage the CPD programme for your operation to the levels required for the Service
• Take ownership of recruitment, illness management and performance appraisal within the team, in cooperation with the HR team
• Take ownership of resource management within the team, including new hires, utilisation, migration of activities to the Shared Service Centre and team structure
• Be jointly responsible with the Finance Director for the financial performance of the portfolio, including delivering and reporting on client and service profitability
• Conduct thorough Compliance-led assessments of the client portfolio on an annual basis and ensure any identified gaps in client files are remediated
• Ensure all work performed is invoiced on time and in line with client contracts, and be jointly responsible with the finance function for any outstanding client debt
• Sound knowledge of UAE free zones, offshore companies and corporate secretarial services, including but not limited to economic substance filings, drafting resolutions, and conducting board meetings, annual general meetings and minutes
• Liaise with clients to assist with incorporation of Abu Dhabi Global Market and Dubai International Financial Centre companies, free zone and offshore companies, and provide on-going services such as attestations, renewals, statutory and regulatory filings, corporate secretarial services and other day-to-day operations
• Serve as the primary point of contact for client escalations, ensuring client satisfaction, and identify sales opportunities to be forwarded to the relationship managers
• Take ownership of the identification and delivery of additional migrations of middle office activities to the Shared Service Centre, ensuring all work performed by the SSC is delivered in line with agreed SLAs
• Undertake detailed planning to ensure operational capacity matches demand, monitor SLA delivery, and identify and resolve SLA issues in a timely manner
• Prepare management and board reports, and liaise closely with senior management, internal audit/compliance and other key stakeholders to ensure all processes remain compliant
• Ensure all regulatory submissions are compliant with the relevant standards and filed within the required deadlines
• Take ownership of relevant projects for the portfolio, ensuring tight control over schedule, risks, scope of work, budget and delivery of benefit
• Provide appropriate and timely reporting on compliance and regulatory issues to the business, reporting to management on operational matters and escalating any client issues promptly

• Excellent…