strong Job Purpose strong To oversee the overall administration and efficient operation of Branches within the assigned region including customer service operations and product sales in accordance with the Bank s objectives to enhance new and existing business opportunities within the agreed framework and desired levels of customer satisfaction strong Reponsibilities strong strong Net Business Growth strong Develop and implement effective sales strategies for the area and monitor sales achievements on a daily basis to achieve assigned sales targets
Work closely with product managers in assessing suggesting competitive and key product features and monitor and assess retention attrition indicators to support customer cross sales and retention strong Branch Transactions strong Liaise with product segment and operational support teams to implement new products processes and monitor Branch operational activities including operations lending product sales customer service security and safety through exception reporting to ensure efficient operation and management of full service branches within assigned region
Monitor Branch Key performance Indicators KPIs and Key Risk Indicators KRIs ensure timely resolution of all complaints frauds losses or regulatory requirements and escalate significant issues to head of branch network in order to create and maintain appropriate levels of operational focus integrity and control strategies within assigned region At least 9 years of experience in the Banking industry in the role of a Branch Manager (operational level).Management
and leadership skills
Strategic planning and change management
Time management and organisational skills
Microsoft Office (Word, Excel and PowerPoint).
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