Dark Store Supervisor; Grandiose E-Commerce

At Grandiose, we are looking for Dark Store Supervisors for E-commerce team in Abu Dhabi location.

The Darkstore In-Charge is the owner of a darkstore’s daily operations. This role ensures that inbound, outbound, inventory, availability, and last-mile handover are executed with discipline and accuracy. The In-Charge leads the site team, ensures SLA adherence, drives operational excellence, and maintains full readiness of the facility.

• Lead and manage the full operation of one Darkstore location.

• Oversee daily inbound, outbound, picking, packing, dispatch, and replenishment activities.

• Ensure all SOPs are strictly followed across the site — hygiene, safety, receiving, storage, picking, packing, dispatch.

• Maintain high standards of organization, cleanliness, and operational readiness.

• Manage and develop the store’s team:

• Pickers & Packers

• Plan daily rosters, manage shifts, and ensure full coverage for peak hours.

• Train new staff and continuously mentor existing teams for speed, accuracy, and discipline.

• Build a strong culture of accountability, teamwork, and high performance.

• Supervise inbound deliveries, receiving, storage, and put-away processes.

• Ensure strong inventory control — cycle counts, expiry checks, FIFO, and zero shrink mindset.

• Maintain accurate stock levels and immediate resolution of discrepancies.

• Manage replenishment to ensure high availability of all SKUs.

• Supervise daily pick-and-pack operations ensuring:

• Zero error accuracy

• Fast picking speeds

• Strict SLA adherence

• Monitor picker performance and ensure continuous improvement.

• Escalate any bottlenecks immediately to the Operations Manager.

• Work closely with fleet/riders to ensure efficient dispatch and fast handover.

• Manage staging area for ready orders.

• Ensure all orders are delivered within defined SLAs with minimal returns or reships.

• Ensure the darkstore facility is fully operational — equipment, chillers, shelves, lighting, and systems.

• Address maintenance issues immediately and coordinate with relevant teams.

• Implement safety and hygiene standards across all zones.

• Track and report daily KPIs:

SLA performance

Picking accuracy

Out-of-stock rate

Inventory accuracy

Waste & shrink

Prepare daily store performance reports and raise issues proactively.

• Experience supervising or managing teams in a high-volume environment.

• Strong knowledge of receiving, stocking, picking, packing, and dispatch processes.

• Experience handling inventory management and reducing shrink/waste.

• Comfortable managing 10-15 staff (including pickers)

• Ability to work in fast-paced, high-pressure environments with strict SLAs.