Regional Manager

Job Description:

TITLE: Abu Dhabi Regional Manager

REPORTING TO: Chief Operating Officer

LOCATION: Abu Dhabi – Central Office

Inspire movement, Self-expression and human connection

BE LOVED AS A REGULAR DESTINATION FOR FREESTYLE FUN, PROGRESSION & DEVELOPMENT

BOUNCE is a fast-paced and energetic environment full of smart people who make things happen. The company vision ensures an ongoing commitment to creating:

• A loved and respected international brand
• An awesome culture with exceptional people at every level
• A fresh and evolving multi-sensory experience
• Pumping venues across the world
• A safety record we’re proud of.

Bring the Love – Inspire Progression – Grow the Tribe

We have a powerful working culture that fuses passion, connectivity, accountability and evolution of the BOUNCE experience.

• Passion
• Unleash your free spirit.
• Be your awesome, authentic self.
• Harness your talents and gifts.
• Stand out and shine.
• Unity
• We’re a tribe. We jump together & we’re building a revolution together.
• Talk straight. Talk Often. Embrace diversity Stay tight.
• Accountability
• We need leadership at every level.
• Take charge. Be decisive.
• Follow up and follow through.
• Get the right $h
  * t done right.
• Keep it fresh
• Be the front runner & game changer.
• Encourage.
• Inspire & be inspired.

• Manage the operational performance of the Abu Dhabi venues to ensure the efficient and effective delivery of the Mission, done in a commercially sound manner through the proactive management of KPI’s including Revenue, NPS, Labour, Safety and Tribe Engagement.
• Manage overall operations and take responsibility for the effective and successful management of all Venue / Assistant Venue Managers.
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans which will help generate revenue across all venues as well as delivering an awesome customer experience.
• Control expenditures; analyse variances; initiating corrective actions.
• Develop, implement, enforce, and evaluate policies and procedures and develop processes to improve operational efficiencies and management development in partnership with P&C.
• Ensure every Venue is accountable for their safety record and proactive management of injured customers by keeping under target and implementing corrective measures
• Ensure the designed products are consistently delivered by the venues to uphold Bounce’s stringent safety standards by driving a strong safety culture
• Ensure the venue management teams are constantly motivated and developed throughout their BOUNCE journey
• Ensure the BOUNCE ecosystem is thriving with motivated teams enthusiastically delivering on the BOUNCE Mission

• Facilitate a culture where customers feel welcome, free and supported
• Ensure all team members are driven by a strong commitment to customer satisfaction
• Monitor and analyse customer feedback and take appropriate action with individual venues i.e. recognition or remedy
• Understand customer segments and ensure the optimal customer mix is achieved in parallel of the pursuit of full occupancy
• Coach and guide venue leaders on BOUNCE communication standards for various customer interactions (e.g. complaints, injuries, etc)

• Capture best practice operational procedures and define them in ways that can be effectively communicated to the P&C Team such that they are able to develop relevant and effective training programs and operating guidelines.

• Input into training programs to facilitate implementation by P&C
• Provide ongoing feedback to the P&C team on the training programs and related operating guidelines to ensure that these are able to be effectively adopted across all venues.
• Ensure Venues are selecting the right team members (who embody the BOUNCE brand and values), are optimising staffing levels, and ensuring they are appropriately trained for their roles.
• Ensure all labour laws, Equal Employment Opportunity and Bounce policies are adhered to.
• Promote a feedback culture by meeting with Venue…