Waiter - Ocean Basket

• To attend to customer tables and to maximise sales by providing exceptional customer service, in a professional and efficient manner, to all guests to ensure customer satisfaction

Job Requirements

Education / Certification and Continued Education

• Certification in Food and Beverage / Catering would be an advantage

Years of Experience

• 2 years of relevant experience in the catering industry

Essential Roles and Responsibilities

Functional Roles and Responsibilities

• Ensure all guests receive positive and professional service to the highest standards to exceed the customer’s expectations.
• Take and process customer’s orders in an accurate and timely manner.
• Follow sequence of service standards as per brand guidelines.
• Understand and anticipate customer needs, being attentive but not intrusive.
• Have a complete and thorough knowledge of all menu items in order to be able to describe and recommend products to customers.
• Ensure food quality and consistency is delivered at all times to Brand guidelines and Company standards.
• Manage the set up and close down of tables within section. Ensure tables are turned around and ready with minimal delay.
• Maintain cleanliness and hygiene standards.
• Work within operational standards to ensure food and beverage preparation process remain within Company and Municipality guidelines.
• Ensure all administration is completed accurately and in a timely manner, including customer database cards
• Receive cash or payment in any authorized modes from customers. Issue receipts against purchases and reconcile receipts with sales figures.
• Carry out additional tasks as instructed by management.