Automotive Sales Manager; DXBNE

JOB DESCRIPTION

Plan and manage sales activities of lubricants for the assigned portfolio within the Automotive segment in order to ensure that an efficient and effective sales service is provided, and that sales and profit targets are met whilst maintaining outstanding customer relationship through effective communication and collaboration to boost sales and promote ADNOC Distribution image and reputation.

Sales Operations

• Drive sales performance through implementation of sales and marketing initiatives in order to achieve sales targets.
• Assist to develop strategies to expand the customer base and contribute to the development of the company's brand.
• Carry out the promotion of the company's lubricant products in order to increase sales wherever possible, using the sales strategy and by analysing information such as past and current trends.
• Monitor key accounts performance trends and determine appropriate actions to address any issues to optimise the business and deliver best‑in‑class customer service and compliance to credit policy.
• Act as a professional advisor to ensure that the company's corporate image is maintained and, in so doing, derive maximum value from existing business.
• Participate in negotiations and become a key player in administering contractual agreements with clients in the region.
• Provide reasonable budget assumptions for the sales, that will ensure SMART Budget are set. Key player in budgeting and sales volume planning, tracking and reporting, compile relevant reports for management use.
• Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities.
• Identify marketing opportunities by identifying consumer requirements, defining market share, competitor's share, and competitor's strengths and weaknesses, forecasting projected business, establishing targeted market share.

Reach out and advise customers to maintain personal contact with all major customers in order to provide the very best service and to deal with any problems promptly.

• Meet with agents and distributors periodically in order to discuss customer feedback about the products used, and to resolve any related issues they may have aiming to nurture a good relationship with agents and distributors in order to gauge the performance of the Company and products.
• Represent the function at seminars and exhibitions, to ensure that attendees' questions can be answered, and any potential business opportunities followed up.

• Maintain and analyse customer data and provide feedback to Sr./Department Manager; advising on forthcoming opportunities to support future growth. Provide timely and regular market related feedback (Competition, Promotions/ Sales Trend, etc.).
• Conduct market research, market trend analysis and competitive analysis to identify threats and opportunities and develop marketing plan and activities accordingly.
• Monitor market trends, competitor activities and consumer preference and position ADD's product accordingly.

• Ensure that the quality of each product fully meets customer specifications through using customer feedback and liaising with the Plant to meet their expectations.
• Advise customers on all aspects of each product, and deal with their queries and complaints, where appropriate and act with appropriate sections to meet their queries and complaints.
• Co-ordinate the process of dealing with customer complaints by liaising with the Plant in order to discuss the nature of each complaint and identify ways on how to resolve it and how to avoid any future similar complaints. Ensures that the Department deals with complaints promptly and efficiently, within set procedures, and that good customer relations are maintained.

• Review lube storage and other lube related equipment requests from retail and commercial customers.
• Communicate with supplier and receive quotation.
• Conduct payback period calculation and get approval from Department Manager.
• Initiate PO request in the system.
• Monitor installation of lube equipments and complete GRN in the system upon successful…