Branch Manager; UAEN

To lead and grow the commercial performance of an assigned portfolio of NXN branches by driving revenue growth, profitability, customer acquisition, sales excellence, and operational performance. The Branch Manager is accountable for transforming branches into high-performing commercial hubs that maximize sales opportunities, strengthen customer relationships, expand local partnerships, and deliver exceptional customer experiences.

The role operates as the business owner of the assigned territory, with full accountability for branch P&L, revenue targets, sales productivity, customer satisfaction, network utilization, and team performance.

Responsibilities

• Own and deliver all assigned revenue, profitability, and growth targets across the branch portfolio.
• Drive sales of all NXN products and services including Shipping, Courier, Logistics, Fulfillment, PO Box Solutions, Returns Management, Third-Party Services, Government Services, and Commercial Partnerships.
• Develop and execute local commercial plans to increase branch revenue and market penetration.
• Identify and capitalize on new business opportunities within the assigned territory.
• Drive customer acquisition, retention, and wallet-share growth.
• Monitor branch commercial performance and implement corrective actions where required.
• Lead branch participation in all sales campaigns, promotions, and commercial initiatives.

KPIs

• Revenue Achievement (%)
• Revenue Growth (%)
• Gross Profit Achievement (%)
• EBITDA Contribution
• New Customer Acquisition
• Customer Retention Rate
• Commercial Target Achievement

Responsibilities

• Build and lead a high-performance sales culture across all branches.
• Coach, mentor, and develop Branch Supervisors and frontline teams on consultative selling techniques.
• Conduct regular sales reviews and performance coaching sessions.
• Drive cross-selling and upselling across all product categories.
• Ensure all employees actively contribute to commercial objectives.
• Implement sales incentive and recognition programs to maximize productivity.

KPIs

• Cross-Sell Ratio
• Upsell Achievement
• Sales Productivity per Employee

Responsibilities

• Act as NXN's commercial ambassador within the assigned territory.
• Build strong relationships with SMEs, e-commerce businesses, retailers, government entities, and local communities.
• Generate qualified leads and referrals for NXN services.
• Support the onboarding of SME and corporate customers.
• Identify opportunities for strategic partnerships, reseller programs, and business collaborations.
• Drive awareness and adoption of NXN solutions within local markets.

KPIs

• New SME Accounts Acquired
• Corporate Leads Generated
• Partnership Revenue
• Local Business Engagement Activities
• Territory Revenue Growth

Responsibilities

• Operate assigned branches as independent profit centers.
• Manage branch revenue, direct costs, operating expenses, manpower productivity, and profitability.
• Ensure efficient utilization of branch assets and resources.
• Drive continuous improvement initiatives to enhance profitability and productivity.
• Monitor branch financial performance and implement corrective measures when required.

KPIs

• Branch EBITDA
• Branch Profitability (%)
• Operating Expense Control
• Productivity Index

Responsibilities

• Ensure delivery of exceptional customer experiences across all branches.
• Promote a customer-first culture throughout the branch network.
• Monitor customer feedback and implement service improvement initiatives.
• Ensure effective complaint management and service recovery.
• Maintain service quality standards across all customer touchpoints.

KPIs

• Customer Satisfaction (CSAT)
• Net Promoter Score (NPS)
• Customer Retention Rate
• Service Recovery Effectiveness
• Mystery Shopper Score

Responsibilities

• Maximize branch footfall and customer engagement.
• Identify opportunities to expand NXN's presence through partnerships, PUDO locations, lockers, and network extensions.
• Recommend new revenue streams and service offerings based on market demand.
• Support implementation of network optimization initiatives.

KPIs

• PU…