Telesales Specialist
Job Description & How to Apply Below
About the Role
We’re looking for a confident, target-driven Telesales Agent to drive customer acquisition and revenue. You will engage with potential and existing customers, understand their needs, and convert conversations into successful sales while ensuring a high-quality and compliant customer experience.
Key Responsibilities- Make outbound and inbound calls to promote products, offers, and campaigns.
- Convert leads into customers through effective pitching and objection handling.
- Clearly explain fintech products (wallets, deposits, withdrawals) and iGaming offerings (bonuses, gameplay, account setup).
- Follow up on leads from marketing campaigns, referrals, and existing customer base.
- Identify and engage high-value/VIP customers, providing personalized service and offers to drive retention and repeat activity.
- Build and manage relationships with VIP customers, ensuring a premium and seamless experience.
- Maintain accurate call and lead records in CRM systems.
- Consistently meet or exceed daily, weekly, and monthly sales targets.
- Ensure all interactions adhere to compliance and responsible usage guidelines.
- Build strong customer relationships through clear, honest, and solution-oriented communication.
- Stay updated on product features, promotions, and competitor offerings.
- 5 years of telesales / inside sales experience (BPO, fintech, or iGaming preferred).
- Strong command of English and Hindi (mandatory for effective sales conversations).
- Proven ability to meet or exceed sales targets.
- Strong communication, persuasion, and negotiation skills.
- Ability to handle objections and close deals confidently.
- Good understanding of digital products or willingness to learn quickly.
- Basic computer skills and familiarity with CRM tools and MS Office.
- Willingness to work in rotational shifts, including late night shifts, as per business requirements.
- Target-oriented and self-motivated individuals.
- High energy, resilience, and a positive attitude.
- Strong listening skills and customer focus.
- Ability to work in a fast-paced, performance-driven environment.
- Attractive incentives and performance-based earnings.
- Fast growth opportunities in a high-impact role.
- Ongoing training on products, sales, and compliance.
- Energetic and supportive team environment.
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