Client Advisor

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

We are seeking a Client Advisor whose mission is to deliver personalized premium client experience. This involves demonstrating expertise with curiosity and humility, fostering true long‑term relationships with clients, and making them feel unique and valued. The goal is to understand and fulfil their desires and aspirations, ultimately turning them into brand ambassadors.

You will deliver an exceptional and unique in‑store journey, building true long‑term relationships by providing a friendly environment, demonstrating solid product knowledge, and consistently capturing client data for follow‑up. You will consistently achieve sales targets, mastering the sales ceremony, handling negotiations, and assisting after‑sales clients. As a Maison ambassador, you will communicate with passion, sharing extensive knowledge of the brand's values, history, and collections.

You will also ensure smooth daily boutique operations by complying with policies, assisting with merchandising, inventories, and special projects.

Success in this role will require:

• At least 5 years of sales experience, preferably within the luxury retail sector.
• Proven track record of consistently achieving and exceeding sales targets.
• Demonstrated ability to cultivate and grow relationships with high‑value clients.
• Exceptional commitment to delivering personalized, high‑quality client service.
• Mastery of the luxury sales ceremony and customer service transactions.
• Strong product knowledge and deep understanding of Maison DNA, with the ability to communicate it passionately.
• Proactive approach to client relationship building and engagement, both in‑boutique and at external events.
• High level of integrity, collegiality, and adherence to brand standards and operational compliance.