Inside Sales Officer

We are looking for a driven and results-oriented Inside Sales Officer to join our commercial team. This role plays a critical part in driving early-stage sales activity, identifying opportunities, qualifying leads, and converting them into revenue-generating accounts.

• Drive new business generation through outbound prospecting (calls, email, virtual channels)
• Qualify leads and convert them into sales opportunities and active accounts
• Manage a portfolio of low-touch B2B accounts, driving activation, engagement, and upsell
• Execute structured outreach campaigns across multiple lead sources (events, referrals, dormant accounts, web enquiries)
• Deliver against key KPIs including:
  • Lead response time
  • Conversion ratios
  • Revenue per account
• Maintain and update Salesforce CRM with accurate activity tracking and pipeline data
• Promote and sell commercial offers, private fares, and incentive campaigns
• Identify trends (customer objections, pricing, competitors) and share insights with stakeholders
• Reactivate dormant accounts by analysing historical activity and re‑engaging with targeted propositions
• Escalate high-value opportunities to Field Sales with full context to ensure seamless handover
• Support onboarding of new accounts, including access setup and system enablement

• Bachelor’s degree in Business, Sales, or related field
• Minimum 4+ years’ experience in inside sales, B2B sales, or customer service
• Strong experience in lead generation, nurturing, and conversion
• Hands‑on experience with CRM systems (Salesforce preferred)
• Excellent communication, negotiation, and influencing skills
• Strong commercial awareness and ability to identify revenue opportunities