Inside Sales Officer - UAE National

Job Description

We are looking for a driven and results-oriented Inside Sales Officer to join our commercial team. This role plays a critical part in driving early-stage sales activity, identifying opportunities, qualifying leads, and converting them into revenue-generating accounts.

• Drive new business generation through outbound prospecting (calls, email, virtual channels)
• Qualify leads and convert them into sales opportunities and active accounts
• Manage a portfolio of low-touch B2B accounts, driving activation, engagement, and upsell
• Execute structured outreach campaigns across multiple lead sources (events, referrals, dormant accounts, web enquiries)
• Deliver against key KPIs including:
  • Lead response time
  • Conversion ratios
  • Revenue per account
• Maintain and update Salesforce CRM with accurate activity tracking and pipeline data
• Promote and sell commercial offers, private fares, and incentive campaigns
• Identify trends (customer objections, pricing, competitors) and share insights with stakeholders
• Reactivate dormant accounts by analysing historical activity and re-engaging with targeted propositions
• Escalate high-value opportunities to Field Sales with full context to ensure seamless handover
• Support onboarding of new accounts, including access setup and system enablement

• Bachelor’s degree in Business, Sales, or related field
• Minimum 4+ years’ experience in inside sales, B2B sales, or customer service
• Strong experience in lead generation, nurturing, and conversion
• Hands‑on experience with CRM systems (Salesforce preferred)
• Excellent communication, negotiation, and influencing skills
• Strong commercial awareness and ability to identify revenue opportunities

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face‑to‑face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.