Fintech Operations Lead

Fintech Product Ownership

Develop and maintain a deep understanding of the remittance platform including all available integration models, API capabilities, transaction flows and partner-facing products. Act as the internal product champion, identify gaps and new requirements raised by partners, and drive their development with the product and technology teams through to delivery. Stay current on platform changes, new features and upcoming releases; ensure partners are proactively informed and supported through any transitions.

Serve as the single point of contact for all fintech partners, owning the relationship from onboarding through to ongoing live operations. Lead monthly partner performance review calls presenting transaction volumes, success rates and service quality metrics, agreeing on improvement actions and following through. Own partner satisfaction, proactively identifying friction points, escalating internally where needed and ensuring issues are resolved with urgency and transparency.

Build trusted long‑term relationships that support partner retention, growth and platform adoption.

Lead partner‑facing onboarding conversations, explaining platform products, integration models, API capabilities and operational processes to prospective and new partners. Work alongside the dedicated onboarding team to ensure a smooth, well‑communicated transition from sign‑up to go‑live. Set clear expectations with partners on timelines, integration requirements and what success looks like at each stage.

Reporting:
Monitor partner‑level transaction performance on an ongoing basis, tracking key metrics including volume, success rates and exception trends. Produce clear structured performance reports for partners and internal leadership on a regular cadence. Identify performance risks early and co‑ordinate with post‑live operations and technology teams to address them before they impact partners.

Orchestration:
Bridge the gap between partners and internal teams—onboarding, post‑live operations, product and technology—ensuring that partner needs are understood, prioritised and acted upon. Drive internal follow‑through on partner commitments, track open items, elevate where needed and ensure nothing falls through the gaps. Contribute to continuous improvement of platform processes, partner communications and service delivery standards.

• Bachelor's degree in Business, Engineering, Information Technology, or a related field
• 6–8 years of experience in partnerships, fintech operations, or account management within payments, remittance, or fintech
• Solid understanding of API-based payment integrations — comfortable discussing integration models, transaction flows, and technical onboarding requirements with partner teams
• Proven experience managing external partner or client relationships independently, with demonstrated ownership of partner satisfaction outcomes
• Strong ability to co‑ordinate across multiple internal teams and drive accountability without direct line authority
• Proficient in preparing and presenting structured performance reports and MIS to both internal and external stakeholders
• Excellent communication skills in English — clear, professional, and effective across written and verbal formats

• Experience in a CBUAE-regulated or equivalent payment service provider environment
• Familiarity with remittance platform business models, including white‑label or embedded finance partnership structures
• Exposure to fintech B2B sales or commercial partnership discussions
• Understanding of AML/CFT compliance requirements as they apply to payment operations