Parent Lead

Aldar Education is currently seeking a Parent Experience Lead to join one of our schools in Abu Dhabi. We are looking for an experienced customer-focused professional who thrives on building strong relationships and delivering a personalised high-quality service. The successful candidate will act as the dedicated point of contact for key parent relationships ensuring enquiries and concerns are managed with professionalism, discretion and efficiency while working closely with school leadership to provide an outstanding parent experience.

This role would suit someone with experience in a premium hospitality, luxury hotel, customer relationship, concierge or guest services environment or within a school or education setting where delivering exceptional service has been central to their role. Fluency in both English and Arabic is essential. Since its inception in 2007 with just 250 students Aldar Education has grown into a highly sought-after education provider with more than 25 owned and managed premium and super-premium schools and academies in partnership with some of the world’s most prestigious institutions including Rugby School, King’s College Wimbledon and Cranleigh.

The Group now serves more than 38,000 students through 5,000 educators from over 100 nationalities delivering world-class education across a broad range of curricula and learning pathways from Nursery through to K-12.

• Bachelor's degree or equivalent qualification.
• Professional qualification in hospitality, hotel management, customer service or a related field is desirable.

• Minimum of 3-5 years’ experience in a premium customer-facing, relationship management or hospitality role.
• Experience with in a luxury hotel, concierge, guest relations, customer success or high‑end service environment is highly desirable.
• Previous experience within a school or education setting is advantageous.
• Experience supporting senior stakeholders or managing high-profile client relationships is desirable.

• Fluent in both English and Arabic, with excellent written and verbal communication skills.
• Exceptional customer service and relationship management skills, with the ability to build trust and confidence with families and stakeholders.
• Highly professional, discreet and confident managing sensitive or complex situations.
• Strong interpersonal skills with the ability to engage effectively with senior leaders, parents and external stakeholders from diverse cultural backgrounds.
• Excellent organisational skills with the ability to manage multiple priorities while maintaining exceptional attention to detail.
• Calm under pressure, proactive and solutions-focused.
• Strong influencing and problem‑solving skills, with the ability to resolve issues collaboratively and efficiently.
• Confident using Microsoft Office and customer relationship management or school information systems.
• Collaborative team player with a commitment to delivering an outstanding parent experience.
• Flexible, adaptable and committed to continuous improvement.

If you are passionate about delivering exceptional service, building lasting relationships and creating outstanding experiences for families we invite you to apply and become part of our journey.