More jobs:
WPS Relations/Retention Executive
Job in
Abu Dhabi, UAE/Dubai
Listed on 2026-07-27
Listing for:
Lulu International Exchange LLC
Full Time
position Listed on 2026-07-27
Job specializations:
-
Sales
Client Relationship Manager, Business Development, Account Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
- Retaining the existing WPS clients
- Retaining the revenue from them
- Growing the existing WPS portfolio
- Cross selling and pitching other services offered by Lulu
- Maintaining and strengthening long term relationships with the existing clients
- Making sure that they are actively doing business with us
- Resolving all customer issues relating to the WPS operations
- Improving overall customer experience
- Carrying out promotional activities Lulu Money App
- Educating the customers on procedural changes
- Achieving the overall monthly revenue target
- Taking regular feedbacks from the customers
- Achieving the monthly Salary Card targets
- On-time salary processing
- On time MPN generation
- Time taken to resolve customer escalations 1 day
- Making daily 50 outgoing calls
- Providing My Pay Portal training monthly 10
- Time taken to resolve customer complaints 4 hours
- Achieve increase in overall customer acquisition YoY
- Building long term relations with existing WPS customers
- Reactivating dormant clients
- Responding to all calls received from the customer
- Managing accounts and meet or exceed targets relating to customer retention revenue growth activities profit margin mix of products and services sales and customer acquisition
- Engaging with customers for expanding the scope of engagement
- Adhering to all quality standards and processes for customer acquisition opportunities and submission of tender and contract documents
- Providing regular feedback to reporting manager about marketplace and competitor activity
- Developing effective working relationships with customers through regular phone calls and emails
- Identifying and obtaining further sales and business development opportunities
- Working with group marketing to develop marketing campaigns to support sales strategy
- Generating new business and raising awareness of other company products
- Responding professionally to Requests for Information RFIs and Requests for Proposals RFPs
- Working closely with Marketing to identify appropriate go to market messaging for specific business sectors
- Expanding current prospect database within specified business sectors to generate effective leads and exceed sales targets
- Coordinating work activities between WPS executives and customers as required
- Submitting reports as necessary
- Generating Salary Info File MPN to enable customers to make timely payment
- Assisting customers in making salary files
- Managing salary related escalations and resolving within maximum turn-around-time 1 day
- Attending to customers and resolving complaints and grievances immediately
- Checking and resolving rate issues and WPS complaints related to Lulu Branches staff
- Communication skills
- Negotiation skills
- Multilingual ability
- Ability to manage stressful situations
- Business development skills
- Flexibility
- Customer orientation
- Team player
- Ability to handle pressure
- Diplomacy
- Understanding of WPS as a function
- Good oral and written communication skills
- Organizational skills
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