Parts Advisor

Job Description:

Key Responsibilities:

• Greet customers professionally and understand their parts requirements.
• Advise customers on correct part numbers, prices, availability, and suitable alternatives.
• Provide customers with guidance on the use and care of parts and specialized products or services.
• Prepare accurate parts estimates and quotations.
• Follow approved credit terms and credit sales procedures for the Parts Dealers Network.
• Understand and apply Parts Return and Warranty Policies, as well as delivery timelines for customers and technicians.
• Prepare parts delivery orders, sales invoices, and related documentation.
• Assist with the planning and presentation of accessories displays.
• Maintain a clean, organized, and professional working area.
• Maintain accurate sales records to support inventory control and follow-up activities.
• Operate computerized inventory management, stock recording, and parts re-ordering systems.
• Prepare and follow up on Loss Sales Reports to identify unavailable or missed sales opportunities.
• Coordinate with the Ordering Section to arrange requested parts and follow up on lead times and delivery status.
• Communicate with workshop staff and other internal stakeholders to ensure timely availability of required parts.
• Support effective stock management and ensure accurate parts-related records are maintained.
• Perform other duties as assigned by the Procurement & Stores Manager.

To meet counter sales requirements and ensure efficient customer service while maintaining accurate parts inventory, sales records, and associated documentation. The role supports workshop operations and customer satisfaction by ensuring the right parts are identified, quoted, ordered, and delivered within the required timelines.

Experience: Minimum of 2 years of relevant experience in automotive parts, spare parts sales, parts counter sales, dealership, or a comparable working environment.

Education: Diploma in Material Management, Supply Chain, Automotive, or a related field is preferred.

Languages: Fluency in English is essential;
Arabic language skills are preferred.

Software

Skills:

Computer literate with strong knowledge of computerized inventory, warehouse, and parts management systems.

Technical Knowledge: Good knowledge of automotive spare parts, part numbers, pricing, availability, inventory control, ordering processes, returns, and warranty procedures.

Personal Attributes: Customer-focused, organized, detail-oriented, good communication skills, commercially aware, and able to work effectively with customers, workshop teams, suppliers, and internal stakeholders.

At Ali & Sons, we are committed to excellence, innovation, and delivering exceptional customer experiences. As part of one of the UAEs respected and diversified business groups, you will benefit from:

• A professional and collaborative work environment.
• Opportunities for learning, development, and career growth.
• Exposure to internationally recognized automotive brands and dealership operations.
• A culture that values teamwork, professionalism, and continuous improvement.
• The opportunity to build your expertise in automotive parts and aftersales operations.

At Ali & Sons, we work with some of the most well-known and prestigious automotive brands in the world. The companies we work with are globally recognised for quality, reliability, and sophistication, and for many of them we are the sole distribution agent in the UAE.

With our automotive clients, we strive to provide customers with the best experiences possible driven by high-tech showrooms, world-leading after-sales support, and comprehensive guidance through every stage of the buying process.