Senior Client Advisor; Fine Jewellery

We are recruiting Client Advisors and Senior Client Advisors for an internationally renowned fine jewellery brand in Abu Dhabi.

This is an opportunity to join an established luxury house with a strong international presence and work within an environment where client relationships, product knowledge and exceptional service are central to the business.

We are looking for experienced luxury retail professionals who understand that fine jewellery sales are rarely transactional. The role is about getting to know your clients, understanding their preferences and building relationships that develop over time.

You will be responsible for managing the complete client journey, from the initial introduction to the brand through to developing long-term relationships and repeat business.

As a Client Advisor, you will represent the brand and its collections to both existing and new clients.

You will be expected to develop an excellent understanding of the jewellery, craftsmanship, materials and heritage of the house and use that knowledge to provide informed and personalised advice.

The position will also have clear commercial objectives. You will manage your own client portfolio, work towards individual and boutique sales targets and actively identify opportunities to develop new business.

• Providing a highly personalised level of service to every client
• Developing detailed knowledge of the brand's fine jewellery collections, craftsmanship and heritage
• Understanding individual client requirements and providing appropriate product recommendations
• Building and maintaining long-term relationships with existing clients
• Proactively developing new client relationships and business opportunities
• Managing your own client portfolio and maintaining regular, appropriate communication
• Achieving individual sales objectives and contributing to the overall performance of the boutique
• Identifying opportunities for cross-selling and developing higher-value client relationships
• Following up with clients after appointments, events and purchases
• Supporting private appointments and important client visits
• Introducing new collections and pieces to relevant clients
• Using CRM systems effectively and ensuring client information is accurate and regularly updated
• Working closely with colleagues to share information and maximise opportunities across the boutique
• Supporting client events, collection launches and other brand activities
• Maintaining the presentation and standards expected within a luxury fine jewellery environment
• Ensuring company procedures and operational standards are followed consistently

Client development is an important part of this position.

We are looking for people who are comfortable developing their own business rather than relying entirely on clients walking into the boutique.

You should understand how to maintain relationships naturally, recognise opportunities and remain in contact with clients in a professional and appropriate way.

For Senior Client Advisor candidates in particular, we will be looking for evidence of successfully developing a portfolio of high-value clients and generating repeat business through those relationships.

The ability to understand different client profiles and adapt your approach accordingly will be important.

Fine jewellery requires considerably more product knowledge than many areas of retail.

You will receive brand and product training, but you should have a genuine interest in developing your understanding of jewellery, gemstones, precious materials, craftsmanship and design.

Clients should feel confident that they are speaking with someone who understands the pieces they are presenting and can explain their…