Filed Operations Associate
Who are we?
Silkhaus is a Dubai-based tech platform revolutionising short-term rentals (STRs) for travellers, property owners, and operators. Backed by top investors and a visionary team, we combine expertise in prop-tech and emerging markets to deliver seamless STR solutions.
Silkhaus is a Dubai-based tech platform revolutionising short-term rentals (STRs) for travellers, property owners, and operators. Backed by top investors and a visionary team, we combine expertise in prop-tech and emerging markets to deliver seamless STR solutions.
Our Values- Built by Owners
- We lead with integrity, innovation, and an ownership mindset to elevate STR experiences. - 1+1=3 - Collaboration and flexibility drive our success, bringing out the best in our people and partners.
- Always in Service
- We exceed expectations through empathy, excellence, and personalised service for guests and property owners alike.
As a Field Operations Associate, you'll be on the ground upholding our quality standards and keeping field operations running smoothly and efficiently, ensuring all apartments are perfectly maintained to offer an exquisite experience to our guests.
What You'll Do Field Coordination- Schedule and coordinate field activities to keep every task on track.
- Communicate with field operations teams to support guest needs, manage deliveries, troubleshoot, and coordinate property viewings with the Residential team.
- Serve as the key link between field teams and headquarters.
- Carry out on-site inspections to ensure safety and quality standards are met.
- Take precise apartment measurements for the interior design team.
- Manage inventory and equipment, and coordinate any maintenance or repairs needed.
- Be the go-to person for troubleshooting apartment transformation issues.
- Roll out corrective and preventive measures to continuously improve efficiency and quality.
- Strong interpersonal, communication, and organizational skills.
- Hands-on maintenance skills - comfortable handling or overseeing basic electrical, plumbing, AC, and general repair work.
- A sharp problem-solver who stays composed under pressure.
- A keen eye for detail and solid understanding of maintenance supervision.
- Professional appearance and demeanor.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- A valid driving license and access to a car are mandatory for this role.
- Health insurance from a leading provider.
- Flexible working hours and locations, with the option to work from home one day a week.
- Generous annual leave policy.
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