Workshop Supervisor | Al- Futtaim Automotive | CJDR

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer.

Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Job Requisition : 180699

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer.

Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

The Workshop Supervisor is responsible for managing the daily operations of an automotive workshop focused on Chrysler, Jeep, and Dodge vehicles. This includes ensuring efficient vehicle repairs, maintaining high service quality, and achieving customer satisfaction. The role involves leading a team of technicians, allocating jobs effectively, monitoring progress, and ensuring compliance with both company and manufacturer standards. Success involves optimizing productivity, reducing costs, and adhering to safety protocols while ensuring vehicles are repaired correctly and delivered on time.

The Workshop Supervisor plays a critical role in upholding the reputation and service standards of the automotive brands represented.

• Supervise daily workshop activities and ensure smooth workflow from vehicle reception through repair, quality inspection, and delivery.
• Allocate repair jobs to technicians according to skill level, workload, and job requirements.
• Monitor job progress and ensure vehicles are completed within the promised delivery time.
• Coordinate with Service Advisors, Parts Department, Warranty Department, and other relevant teams.
• Ensure workshop bays, tools, equipment, and facilities are properly utilized and maintained.
• Monitor workshop productivity, efficiency, and technician utilization.
• Provide technical guidance and support to technicians in diagnosing and repairing vehicles.
• Review complex repair cases and assist technicians in identifying root causes of vehicle faults.
• Ensure repairs are carried out according to manufacturer repair procedures and technical specifications.
• Support technicians with technical information, diagnostic procedures, and appropriate repair methods.
• Ensure all repairs meet Chrysler, Jeep, and Dodge manufacturer quality standards.
• Conduct or coordinate final inspections and quality checks before vehicle delivery.
• Minimize repeat repairs, comebacks, and customer complaints.
• Ensure proper documentation of diagnostic findings, repairs, parts replaced, and recommendations.
• Implement corrective actions when recurring technical or quality issues are identified.
• Supervise, motivate, and guide workshop technicians and support staff.
• Monitor individual technician performance, productivity, and work…