Watch Technician - Watch and Clock Repair

Watch Technician
- Watch and Clock Repair Job Snapshot
- Role:
Watch Technician

- Location:

Abu Dhabi, United Arab Emirates
- Industry: Luxury Goods and Jewelry
- Function:
Installation-Maintenance-Repair

- Experience:

Minimum 5 years in a service technician role, preferably in the watch industry
- Job Type: Full Time
- Work Arrangement:
On-site

Al-Futtaim Retail is seeking an experienced Watch Technician to provide professional watch and clock repair services in Abu Dhabi, United Arab Emirates. The role involves diagnosing technical faults, repairing and assessing timepieces, verifying repair quality and providing technical advice on watch authenticity and reparability. The Watch Technician will also support after-sales service performance by completing repairs efficiently, maintaining accurate technical documentation and contributing to customer satisfaction.

The successful candidate will have at least five years of service technician experience, preferably within the watch industry, along with strong technical repair skills, attention to detail and the ability to communicate effectively with customers.

Country:
United Arab Emirates
City:
Abu Dhabi
Industry: Luxury Goods and Jewelry
Function:
Installation-Maintenance-Repair
Salary:
Not disclosed
Gender: No Preference
Candidate Nationality:
Not specified
Job Type: Full Time
Work Arrangement:
On-site

• Perform professional technical repairs on watches and clocks.
• Diagnose faults affecting the functionality of timepieces.
• Assess repair requirements and apply appropriate technical repair methods.
• Ensure completed repairs meet established service quality standards.
• Handle different types of watches and clocks according to their technical requirements.
• Maintain accuracy and care throughout the repair process.

• Assess watches to determine their condition and reparability.
• Provide technical estimates relating to watch authenticity and repair feasibility.
• Explain relevant technical findings to support customer decisions.
• Identify repair limitations and communicate them appropriately.
• Apply watch industry knowledge when evaluating technical service requirements.

• Perform and verify quality control checks on repaired timepieces.
• Confirm that repair work meets applicable service standards.
• Identify technical issues requiring additional attention.
• Monitor repair quality to support customer satisfaction.
• Maintain consistency and accuracy in technical service delivery.

• Complete assigned repairs efficiently and within required timelines.
• Work toward established service targets.
• Organize repair activities to maintain productive service operations.
• Support after-sales service performance and customer retention.
• Contribute to service-related revenue through professional repair support.
• Maintain a customer-focused approach to technical service delivery.

• Maintain accurate records of technical assessments and completed repairs.
• Follow up on technical documentation according to service procedures.
• Record recurring technical issues and repair-related observations.
• Consolidate technical findings to identify patterns and potential improvements.
• Recommend improvements to repair processes when recurring issues are identified.
• Use Microsoft Excel and Word for relevant technical documentation and reporting.

• Communicate professionally with customers regarding watch and clock repairs.
• Explain technical assessments and repair recommendations clearly.
• Support customers with information about repair feasibility.
• Maintain positive customer interactions throughout the service process.
• Contribute to customer satisfaction through reliable technical…