Administrative Assistant

We are seeking an Administrative Assistant for a financial services firm in Acton, MA. This role provides day-to-day administrative and customer service support, including communications, recordkeeping, scheduling, and general office operations.

Responsibilities

• Answer phones and emails and direct inquiries to the appropriate department.
• Greet and assist customers, dealers, and visitors.
• Schedule appointments and meetings and assist with calendar management.
• Maintain organized electronic and physical customer and company records.
• Prepare correspondence, letters, reports, and other documents.
• Enter and update customer and account information in company systems.
• Assist with billing, invoicing, and basic bookkeeping tasks as needed.
• Order office supplies and coordinate with vendors.
• Handle incoming and outgoing mail, deliveries, and courier services.
• Provide administrative support to other departments and assist with special projects.

Qualifications

• High school diploma or equivalent required;
  Associate’s degree preferred.
• 1+ years of administrative or office experience.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Strong written and verbal communication skills.
• Experience using CRM, loan servicing, or similar business software preferred
• Experience in auto finance, lending, financial services, or a dealership environment is a plus.

Schedule: Monday–Friday, 9AM–5PM, plus every other Saturday, 9AM–1PM. Schedule is adjusted during Saturday weeks to maintain a 40-hour workweek.

Pay: $23–$25/hr DOE

Benefits

401(k), health insurance, dental insurance, vision insurance, annual bonus, flexible spending account, paid holidays, and paid time off