Service Advisor

Automotive Service Advisor
Colonial Chevrolet of Acton – Acton, Massachusetts

Annual Pay Range: $90,000–$125,000

Colonial Chevrolet of Acton is looking for an energetic, outgoing, and customer-focused Automotive Service Advisor to join our team.

We are looking for a true people person who enjoys building relationships, works well as part of a team, and is committed to giving every customer an exceptional service experience. The ideal candidate will be professional, organized, dependable, and capable of handling a busy service drive while maintaining a positive attitude.

• Greet customers promptly and professionally upon arrival
• Listen carefully to customers and accurately document their vehicle concerns
• Prepare complete and accurate repair orders
• Review vehicle service history and recommend necessary maintenance
• Explain recommended repairs and maintenance in clear, understandable terms
• Provide customers with accurate cost estimates and expected completion times
• Obtain customer authorization before beginning additional repairs
• Maintain regular communication with customers throughout the repair process
• Provide timely updates regarding repair status, costs, and completion times
• Work closely with technicians, dispatchers, parts employees, and service management
• Review technician inspection results and communicate recommendations to customers
• Monitor repairs to help ensure work is completed accurately and on time
• Coordinate warranty, recall, maintenance, and customer-pay repairs
• Arrange transportation, shuttle service, rental vehicles, or loaner vehicles when applicable
• Contact customers regarding declined services and future maintenance needs
• Review completed repair orders for accuracy before customer delivery
• Explain completed repairs, warranty coverage, and final charges
• Process payments and properly close repair orders
• Follow up with customers to ensure satisfaction with their service experience
• Help maintain strong customer satisfaction and manufacturer survey scores
• Address customer questions or concerns professionally and work toward a timely resolution
• Maintain an organized, clean, and welcoming service-drive environment
• Follow all dealership, manufacturer, warranty, and safety procedures
• Protect customer information and dealership records
• Assist other service advisors and departments when needed
• Perform additional duties assigned by the Service Manager or General Manager

• Previous automotive service advisor or dealership experience preferred
• Strong customer-service, communication, and relationship-building skills
• Energetic, outgoing, and professional personality
• A team-oriented attitude and willingness to assist others
• Ability to provide an excellent customer experience in a fast-paced environment
• Strong organizational skills and attention to detail
• Ability to manage multiple customers and repair orders simultaneously
• Ability to explain automotive repairs and maintenance clearly
• Sales ability with a customer-first, consultative approach
• Comfortable using computers, dealership management systems, email, and text messaging
• Ability to handle customer concerns calmly and professionally
• Dependable attendance and punctuality
• Valid driver’s license with an acceptable driving record
• High school diploma or equivalent
• Ability to pass any required pre-employment screening

• Annual earning potential of $90,000–$125,000
• Compensation based on experience, performance, and results
• Busy service department with a strong customer base
• Supportive and team-oriented work environment
• Opportunity for professional growth and advancement
• Employee benefits available to eligible full-time employees

Colonial Chevrolet of Acton
171 Great Road
Acton, MA 01720