Lead Experience Strategist

Job Summary

Lead Experience Strategist (Hybrid-Acton, MA or San Diego, CA)

Want to change the user experience of diabetes care? Join a mission-driven team working to improve the experience of people living with diabetes through thoughtful, human-centered digital design. At Insulet, we're investing in scalable, customer-focused experiences that support people across their entire diabetes journey with Omnipod.

Insulet is seeking a Lead Experience Strategist to define world-class user experience and product strategies for our Omnipod product portfolio. In this role, you will craft end-to-end experience visions for patients, caregivers, and healthcare providers. You will transform complex digital healthcare challenges into cohesive, human-centered product ecosystems. As a strategic leader, you will drive organizational alignment by partnering with clinicians, product managers, engineers, and internal innovation teams.

Your work will directly impact the future of diabetes care.

Responsibilities:

* Design End-to-End Journeys:
Create service blueprints, ecosystem maps, and experience frameworks for patients, caregivers, and clinicians.

* Define Product Strategy:
Establish early-stage UX visions for mobile apps and connected digital devices, ensuring seamless integration with packaging and support channels.

* Bridge Data & Design:
Connect user insights and "Jobs-to-be-Done" directly to UX metrics, KPIs, and overarching business goals.

Collaboration & Alignment:

* Drive Cross-Functional Consensus:
Align product development, engineering, and clinical partners (Human Factors, Regulatory, Legal, Compliance) on core user flows.

* Influence Leadership:
Present UX visions persuasively to all levels of the organization-from agile squads to executive leadership-using storyboards, prototypes, and journey narratives.

* Synthesize Stakeholder Feedback:
Gather and translate insights from customer service, sales, clinical partners, and the diabetes community into actionable design requirements.

* Validate Early and Often:
Collaborate with User Research teams to plan iterative testing and ensure concepts are rooted in evidence.

* Deliver High-Fidelity Artifacts:
Guide the design of safe, effective, and delightful experiences using industry-standard tools (Figma, Framer, Keyshot).

* Champion UX Excellence:
Mentor other designers, foster a high-performance customer-centric culture, and optimize internal team processes.

Skills:

* 0-to-1 Experience Visionary:
Proven ability to build abstract concepts into tangible product strategies.

* Expert Storyteller:
Exceptional visual and verbal communicator who can easily diagram, prototype, and pitch ideas in remote or hybrid settings.

* Diplomatic Facilitator:
Skillful at managing pressure, navigating organizational friction, and building consensus across cross-functional teams.

* Culturally Adaptive:
Experienced in leading and influencing cross-cultural, distributed, and remote teams.

* Business Savvy:
High level of business acumen specifically tailored to complex, international healthcare environments.

Minimum Qualifications:

* Education:

Bachelor's or Master's degree in Product Design, Industrial Design, HCI, Interaction Design, or Graphic Design.

* Experience:

8+ years of experience in healthcare UX/Product Design, with a proven track record of shipping mobile healthcare applications.

* Portfolio: A strong portfolio demonstrating design strategy, deep design thinking, storytelling, and polished execution (please include passwords if protected).

* Agency

Experience:

Prior agency background is highly preferred.

* Domain Knowledge:
Familiarity with diabetes care or management is a plus.

* Travel:
Ability to travel within the US at least once per quarter.

* Location:

This is a hybrid role. Candidates must be able to work on-site out of an Insulet office in Acton, MA or San Diego, CA.

Additional Information:

Compensation & Benefits:

For U.S.

-based positions only, the annual base salary range for this role is $ - $

This position may also be eligible for incentive compensation.

We offer a comprehensive benefits package, including:

* Medical, dental, and vision insurance

* 401(k) with company match

* Paid time off…