Patient Care Coordinator - Acton, MA

Do you enjoy helping people feel supported and understood? Are you naturally organized, detail-oriented, and energized by being part of a collaborative, supportive culture? If so, this may be the role for you.

As a Patient Care Coordinator (Experience Preferred), you are often the first point of connection for our patients and play a vital role in shaping a welcoming, organized, and reassuring experience from the very first interaction. This position blends patient communication, front office administrative support, and teamwork, with a strong focus on empathy and service.

At Achieve Physical Therapy, we believe in doing meaningful work; the kind that helps people move, heal, and reclaim their quality of life. Founded in 2008, we are a growing, privately owned and operated organization specializing in outpatient physical therapy, with expertise in orthopedics, sports rehabilitation, and pain management. With four clinics in Acton, Bedford, Hudson, and Sudbury, MA, and a team of 20+ skilled physical therapists, we are proud to serve our communities while fostering a workplace where both patients and staff are supported, valued, and encouraged to grow.

$20/hour

• 2+ years of experience in a healthcare or business-related office working with customers, scheduling, and/or insurance verification
• Associate’s degree preferred
• Familiarity with insurance guidelines and basic medical terminology
• Electronic Medical Record (EMR) experience preferred
• Proficiency in Google Workspace (Gmail, Docs, Sheets, Chat, etc.)

• Serve as a welcoming and dependable first point of contact by answering incoming phone calls promptly and professionally
• Respond to new patient inquiries from phone calls, website forms, and email in a timely and thoughtful manner
• Listen to patient concerns and guide them through next steps in care with clarity and empathy
• Guide prospective patients through the scheduling and intake process with confidence and professionalism
• Accurately register patients in the EMR, ensuring all demographic, insurance, and intake information is complete prior to the initial evaluation
• Confirm receipt of patient registration forms and proactively resolve intake or scheduling conflicts
• Schedule patient appointments based on availability, patient preferences, and clinic utilization needs
• Track patient leads and referrals while maintaining proactive follow-up communication
• Conduct appointment reminder and rescheduling calls to support patient attendance and continuity of care
• Maintain clear, compassionate communication with patients, clinicians, and administrative team members
• Assist with documentation management, scanning, and front office organization
• Support a positive clinic environment by contributing to team communication, shared goals, and company values
• Provide coverage for other Patient Care Coordinators as needed

• Strong interpersonal, telephone, and written communication skills
• Friendly, professional, and skilled at building relationships with people of all backgrounds and abilities
• Sales skills preferred or willingness to learn basic consultative sales techniques
• Effective problem-solving and creative thinking abilities
• Excellent time management, organizational, and attention-to-detail skills
• Ability to work both independently and collaboratively as part of a team
• Strong commitment to customer service and patient satisfaction

• 401(k)
• 401(k) matching
• Health, dental, and vision insurance
• Life insurance
• Flexible scheduling
• Paid time off
• Employee discounts
• Loan repayment program
• Tuition reimbursement
• Professional development assistance
• Retirement plan
• Opportunities for advancement