Receptionist, Healthcare

POSITION SUMMARY:

Come join Middlesex Endoscopy Center! We are seeking a front desk receptionist. Underneath the supervision of the Center Leader or Office Manager, a receptionist will be responsible for areas such as insurance verification, scheduling of surgical procedures, checking in patients for endoscopic procedures, booking follow up appointments ect.

High School Diploma or GED

One (1) year of experience preferred, Ambulatory Surgery Center (ASC) experience preferred.

Ability to speak and understand the English language

Strong ethical and moral character references

Basic computer skills

• Serves as telephone operator for center; routes incoming calls properly and takes accurate messages when unable to connect caller to requested party.
• Receives and distributes all mail and special deliveries.
• Greets patients and provides necessary paperwork for completion.
• Notifies appropriate nursing staff that patient is present after patient has completed paperwork.
• Keeps track of patient's family, patient's driver, etc.
• Ensures that pharmaceutical/equipment representatives have appropriate badges and do not interfere with patient care or confidentiality.
• Prints out all labels, forms, etc., for patient charts and assembles charts before appointment.
• Calls appropriate agencies for assistance in case of emergency.
• Issues appropriate receipts when receiving payments by cash or check directly from patients Verifies credit cards if used and issues appropriate duplicate receipts Posts all checks, credit card slips, and cash received to payments-received log, showing type of payment separately If there are separate billing accounts
• Demonstrates courtesy and helpfulness toward patients and their families.
• Participates in continuing education and other learning experiences Shares knowledge gained in continuing education with staff Maintains membership in relevant professional organizations. Seeks new learning experiences by accepting challenging opportunities and responsibilities.
• Welcomes suggestions and recommendations.
• Regular and predictable attendance and performs other duties as assigned.
• Cognitive Skills Exhibit mental alertness for quality decision making and exercising good judgment. Ability to multi-task effectively, efficiently, accurately, and with attention to details.
• Ability to recognize/define problems, collect data/facts, draw valid conclusions, and correct errors
• Ability to interpret instructions in a variety of forms and deal with abstract and concrete variables.
• Communication Ability to effectively communicate patient care needs and significant information to healthcare team to promote continuity of patient care.
• Ability to respond to questions and professionally interact verbally and/or written with managers, co-workers, patients, and the general public.
• Financial Practices Uses Center resources appropriately and avoids wasteful practices Reports wasteful practices
• Analyzes work area and makes recommendations for potential cost-effective improvements.
• Compliance Program Contributes to progress/development of organization's adopted compliance programs.
• Performs according to established compliance policies and procedures Performance-Improvement Program Contributes to the progress and development of the organization's adopted performance-improvement program.
• Performs according to established performance-improvement policies and procedures Safety/Risk-Management Program
• Adheres to safety policies and procedures in performing job duties and responsibilities Maintains responsibility for safe work area by reporting to safety officer or designee observed or suspected safety violations, hazards, and policies/procedure non-compliance
• Responds to emergency situations with competence and composure
• Reports observed or suspected medical emergencies, notifies appropriate personnel and responds appropriately Identifies Center emergency situations (e.g., fire, disaster) and notifies appropriate personnel and external agencies
• Teamwork
  - Works well with others – be a team member
• Report observed or suspected safety violations, hazards, and policy/procedure non-compliance to Safety Officer or other designated person, following the Chain of Command Participate in staff meetings, in-services, committees, and continuing education as required.
• Supports the Center's ideology, mission, goals, and objectives Performs in accordance with the Center's policies and procedures.
• Conducts self as a positive role model and team…