People & Culture Generalist

Job Details

Job Location:

0099 - Corporate - Acton, MA 01420 Position Type:
Full Time Salary Range: $75,000.00 - $90,000.00 Salary

The People & Culture (P&C) Generalist is responsible for executing core P&C functions within a dynamic, growing, and fast paced environment. This role focuses on employee relations, benefits administration, employee lifecycle management, and compliance driven processes, including the ADA Interactive Process. The P&C Generalist partners closely with P&C leadership to ensure sensitive matters are handled consistently, confidentially, and in compliance with applicable laws while supporting organizational growth and a positive employee experience.

• Own and manage the employee lifecycle from hire to separation, ensuring a seamless, compliant, and positive employee experience.
• Coordinate and facilitate all onboarding activities, including new hire paperwork, HRIS transactions, background check coordination, benefits enrollment, and introduction to company programs.
• Lead and deliver new hire orientation programs, ensuring employees understand company policies, benefits offerings, culture, and expectations.
• Manage employee status changes, transfers, promotions, and organizational changes throughout the employee lifecycle.
• Oversee offboarding processes, including separation documentation, exit procedures, benefits transition communications, and coordination with internal stakeholders.
• Facilitate exit interviews and departure surveys for corporate and leadership level employees, analyze trends, and provide actionable insights to business leaders.

• Own the administration of the Company's benefits programs, serving as the primary point of contact for employees, managers, brokers, and benefits vendors.
• Manage benefit enrollments, life event changes, annual open enrollment, eligibility audits, and ongoing benefits administration processes.
• Support and resolve escalated benefits-related inquiries, including eligibility, enrollment issues, vendor coordination, claims concerns, and compliance-driven questions.
• Coordinate with benefits vendors and internal partners on health and welfare plans, leave administration, disability programs, ADA accommodations, and employee wellness initiatives.
• Draft and administer benefit repayment communications, including repayment letters and coordination of recovery processes for missed premium payments.
• Manage part time benefit payments, including tracking employee contributions, reconciling discrepancies, and addressing missed or insufficient payments.
• Monitor benefits related compliance requirements and assist in ensuring adherence with applicable federal, state, and local regulations.

• Partner with P&C leadership on complex employee relations matters, including those involving medical, disability, or leave considerations.
• Serve as the primary P&C contact for accommodation requests, ensuring timely engagement in the interactive process.
• Ensure proper documentation and tracking of ADA cases, accommodations, and outcomes.
• Support and monitor leave of absence and return to work processes in coordination with third party administrators and vendors (e.g., The Hartford).
• Maintain strict confidentiality when handling sensitive employee, medical, and organizational information.

• Execute P&C processes directly, ensuring work moves efficiently from direction to completion.
• Manage all unemployment claims, including responding to information requests and representing the Company during appeal hearings.
• Identify gaps in P&C and benefits processes and implement improvements that enhance compliance, efficiency, and the employee experience.
• Create, update, and maintain SOPs related to benefits administration, onboarding, offboarding, employee relations, ADA accommodations, and leave management.
• Maintain accurate employee records and HRIS data to ensure data integrity and compliance.
• Provide general P&C support as needed to ensure continuity, coverage, and operational effectiveness.

• 3+ years of experience in a human resources…