Technical Support Specialist

Technical Support Specialist is a hands‑on position, driving customer success through effective problem resolution and strong customer relationship management. He/she provides direct support of Princeton Instruments customers to ensure that applications are successful and works with various departments within the company to implement product improvements. This is a global role with direct responsibility to increase customer satisfaction. The position requires constant interaction with the current and potential customers as well as PI’s sales, marketing, engineering and global support teams.

• Providing pre- and post-sale technical and applications support for Princeton Instruments customers
• Analyzing and resolving complex system issues and implementing corrective actions
• Maintaining knowledge base, application documentation and procedures
• Field installation and training of imaging and spectroscopy systems
• Developing and assisting in internal technical training programs
• Managing customer support section of the website

• BS, MS or PhD in Physics, Physical Chemistry or Engineering; other degrees with relevant experience will be considered
• Excellent interpersonal, written/oral communication skills.
• Technical aptitude with understanding of a solution, not just the product.
• Software skills: CRM tools, MS Office;
  Programming experience in C#, Matlab, Python and Lab View is preferred
• Experience with scientific research and analytical instruments
• Knowledge of optics, imaging and spectroscopy is a plus
• Travel required ~25%

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.