Sr. Director, Enterprise Business Partner, Commercial & Growth; Hybrid - Acton, MA

Position: Sr. Director, Enterprise Business Partner, Commercial & Growth (Hybrid - Acton, MA)
Job Summary

The Senior Director, Enterprise Business Partner - Commercial & Growth serves as the primary technology liaison to Insulet's Commercial and Growth organizations, ensuring that global technology investments, platforms, and digital capabilities are tightly aligned with go-to-market priorities, customer experience objectives, and revenue growth strategies.

This role leads the strategic partnership between the CTO organization and Commercial & Growth, translating business needs into actionable technology roadmaps, shaping demand, and positioning IT as a critical driver of commercial success. Execution and delivery are enabled through the CTO's engineering and delivery teams.

Position Overview

Responsible for serving as the primary technology business partner to Insulet's Commercial and Growth organizations, ensuring that global technology investments, platforms, and digital capabilities are directly aligned to go-to-market priorities, customer experience goals, and revenue growth strategies.

This role owns the strategic relationship between the CTO organization and Commercial & Growth, translating business needs into technology roadmaps, shaping demand, and ensuring IT is viewed as a strategic enabler of commercial excellence. Execution and delivery are enabled through the CTO's delivery and engineering teams.

Responsibilities

Strategic Business Partnership

* Serve as the trusted technology advisor to senior leaders across Commercial, Marketing, Sales, and Customer Experience.

* Translate go-to-market objectives and commercial priorities into multi-year technology roadmaps and investment plans.

* Proactively identify opportunities where technology can drive customer acquisition, retention, market expansion, and commercial operational efficiency.

Demand Shaping & Portfolio Alignment

* Own technology demand intake, prioritization, and business case development for Commercial & Growth initiatives.

* Evaluate trade-offs across cost, speed, risk, and market impact to drive informed investment decisions.

* Ensure the initiative portfolio is aligned to enterprise architecture standards, CTO strategy, and business value.

Technology Enablement & Solution Alignment

* Partner with architecture, engineering, and delivery teams to ensure solutions meet commercial and customer-facing requirements.

* Champion adoption and value realization of CRM, marketing automation, digital commerce, sales enablement, analytics, and customer experience platforms.

* Drive alignment between IT capabilities and commercial transformation goals (e.g., digital customer experience, personalization, omnichannel engagement, commercial analytics).

Executive Advisory & Stakeholder Engagement

* Frame options, implications, and trade-offs to support executive decision-making within Commercial & Growth.

* Elevate engagement from transactional demand intake to enterprise-level strategy and value realization.

* Represent Commercial & Marketing technology needs in cross-functional planning, governance, and prioritization forums.

Cross-Functional Partnership

* Partners closely with the CTO who sets the overall EBP strategy, operating model, and enterprise-level alignment.

* Partners with the Senior Director, Strategy & Operations (Chief of Staff), who owns the CTO operating rhythm, governance orchestration, and execution enablement.

* Provides business context, demand priorities, and domain expertise, which are operationalized through the CTO delivery and engineering functions.

Required Skills and Competencies

* Strategic business partnership and relationship management

* Strong understanding of commercial and marketing technology ecosystems (CRM, marketing automation, digital commerce, analytics, customer experience platforms)

* Executive communication, decision framing, and stakeholder influence

* Ability to translate commercial complexity into clear technology priorities

* Financial and portfolio management acumen

Preferred Skills and Competencies

* Experience with digital customer experience transformation or omnichannel engagement strategies

* Experience with commercial operations in a global medtech or healthcare company

* ITIL, PMP, or enterprise architecture certifications

Education and Experience

* Bachelor's degree with 18+ years of progressive, relevant experience or Master's degree with 12+ years of progressive, relevant experience. An equivalent combination of education and experience may be considered.

* years in technology leadership, IT business partnership, or enterprise technology roles supporting commercial, marketing, or customer-facing functions.

* Proven experience operating at an enterprise scale and partnering with senior business leaders.

* Experience in complex, regulated environments (medtech, healthcare, pharma, or medical device preferred).

Additional Information

* The position is hybrid at our Acton, MA office.

* Travel is estimated at 10-15% but will flex depending on business need.

NOTE:

This position is eligible for hybrid working arrangements (requires…