Sr Content Producer

Job#: 3035929

Job Description:

Apex Systems is a world class technology services business that incorporates industry or insights and experience to deliver solutions that fulfill our clients' digital visions.

Apex has an opportunity for a Sr Content Producer. For applicants who are interested in this opportunity, send your updated resume to [email protected].

Here are the details:

Position:
Sr Content Producer

Location:

Acton, MA

Project Duration: 12 months

Rate:
Negotiable Based on Experience

JOB DESCRIPTION

Candidates must be local to Acton, MA or San Diego, CA

We're seeking a Senior Content Producer to lead and scale content operations for our UX Content Strategy team, supporting content strategists and technical writers across multiple product experiences with our client.

This role is responsible for operationalizing how content gets planned, created, reviewed, governed, and shipped across digital products. You will own end-to-end content workflows, tooling, and systems, ensuring content is delivered efficiently, consistently, and at high quality.

The ideal candidate is equal parts content operations leader, program manager, and systems thinker-someone who thrives on bringing structure to ambiguity, building repeatable processes, and enabling teams to do their best work at scale.

Key Responsibilities

Content Operations & Workflow Management

* Own and evolve end-to-end content production workflows across product teams-from intake and planning through publishing and iteration

* Establish and maintain operating models for UX content and technical documentation

* Build scalable systems for content intake, prioritization, resourcing, and tracking

* Ensure visibility into content work through roadmaps, dashboards, and reporting

Program & Project Leadership

* Lead complex, cross-functional content initiatives spanning product, design, engineering, legal, and compliance

* Partner with UX, Product, Engineering, and Research to ensure content is integrated early and throughout the product lifecycle

* Remove blockers and drive alignment across teams to keep work moving forward

Tools, Systems & Infrastructure

* Manage and optimize content tools and platforms (e.g., CMS, design tools, project management systems, content inventories)

* Define and implement content governance, standards, and documentation systems

Content Quality & Governance

* Ensure consistency in voice, tone, terminology, and UX writing standards across product experiences

* Operationalize review and approval processes

* Maintain systems for content audits, QA, and ongoing optimization

Scaling Content Operations

* Establish scalable processes that support increasing product and team complexity

* Create frameworks that enable consistency while supporting diverse product experiences

* Drive clarity in roles, responsibilities, and handoffs across teams

Measurement & Continuous Improvement

* Define and track content performance and operational metrics (e.g., throughput, cycle time, quality, engagement)

* Identify inefficiencies and continuously improve workflows, tools, and team practices

* Advocate for data-informed decisions in content and experience design

Required Leadership & Collaboration Skills

* Proven ability to influence and align cross-functional teams

* Strong systems thinking with the ability to connect strategy to execution

* Excellent communication skills, with experience working across design, product, and engineering

* Track record of building operational clarity in complex, ambiguous environments

* Ability to advocate for content as a critical part of the user experience

Required Skills & Competencies

* Deep experience in content operations, content production, or UX operations

* Strong program and project management skills across multiple work streams

* Experience with CMS and CCMS platforms (e.g. Madcap IXIA), design tools (e.g., Figma), and work management tools (e.g., Jira, Monday)

* Understanding of UX writing, technical writing, content design, and product development processes

* Experience establishing content governance, standards, and scalable systems

* Familiarity with accessibility and inclusive design practices

* Strong attention to detail and ability to balance strategy with execution

Education & Experience

Minimum Qualifications

* Bachelor's degree or equivalent experience

* 3-5 years of experience in content production, content operations, UX content, or related fields

* Experience working within product, UX, or digital experience teams

Preferred

* Experience supporting or embedded within UX teams

* Experience building or scaling content operations functions

* Background in product-led organizations or complex digital ecosystems

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our…