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Branch Ops Leader: Customer Experience & Risk

Job in Acton, Middlesex County, Massachusetts, 01720, USA
Listing for: Santander US
Full Time position
Listed on 2026-10-06
Job specializations:
  • Management
    Banking & Finance, Risk Manager/Analyst
  • Finance & Banking
    Banking & Finance, Financial Compliance, Risk Manager/Analyst
Salary/Wage Range or Industry Benchmark: 38000 - 64000 USD Yearly USD 38000.00 64000.00 YEAR
Job Description & How to Apply Below

Santander US is seeking a Branch Operations Manager to run efficient, secure branch operations while delivering superior customer experiences. You’ll lead risk controls, guide staff, manage lobby traffic, and ensure accurate cash handling and audits.

The role emphasizes customer-centric service, collaboration across teams, and the use of data-driven decisions to improve branch performance and engagement with digital tools.

We are seeking a motivated Branch Ops Leader:
Customer Experience & Risk to join Santander US in Acton, MA, United States.

Join us at Santander US as our next Branch Ops Leader:
Customer Experience & Risk in Acton, MA, United States.

We are currently recruiting a Branch Ops Leader:
Customer Experience & Risk for our team in Acton, MA, United States.

This is a great opportunity to take on the Branch Ops Leader:
Customer Experience & Risk role at Santander US.

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