Operations Manager, Acton

About Talbots

Talbots is a leading omni‑channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that is both timeless and timely, fine quality craftsmanship, and gracious service. At Talbots, relationships are the key to our business. We hire individuals who bring new ideas, understand smart risk‑taking, and can enhance an already thriving culture.

• Growth opportunities and incentives to help you advance beyond this position.
• Comprehensive benefits packages for full‑time and eligible part‑time employees.
• Generous merchandise discount: 50%, 60% & 70% off Talbots and Haven Well Within.
• Referral incentive program, discounts on travel, shopping, concerts and more.

We win as a team and are dedicated to ensuring and applauding each other’s success. We encourage creativity, innovation, and smart risk‑taking. We are committed to building relationships with our customers and associates, acting with integrity, transparency, candor, and respect. We respect, honor, and value diversity and cultivate a dynamic and inclusive culture. We embrace community and bring positive change to those we live and work with.

• Two or more years of specialty retail experience with emphasis on store operations and/or visual merchandising.
• Model of professionalism with a strong work ethic, integrity, and respect for others.
• Customer‑centric, understanding how exceptional service drives sales.
• Educator, coach, and mentor who inspires team associates based on individual strengths.
• Organized, strategic, able to make independent decisions, and capable of working in a fast‑paced, ever‑changing environment.
• Clear communicator of business‑related information and brand initiatives.
• Ambitious, enthusiastic, and friendly, able to work cooperatively in a diverse work environment.
• Technologically adept with POS/iPad/handheld systems.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods.
• Able to bend, reach, stretch for product, lift, carry, and move at least 40 lbs.
• Flexible schedule availability, including opening/closing shifts, weekends, and holidays (40 hrs per week).

• Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships internally and externally.
• Deliver a meaningful customer service experience that promotes products and builds brand relationships.
• Achieve sales and service metrics in key measurable areas (clienteling/outreach, appointment setting, Talbots Classic Awards, etc.).
• Partner with the Manager to lead the team with ownership across all areas of operations.
• Plan, execute, and lead floor sets, window displays, interior marketing, recalls, and markdowns.
• Educate, train, and reinforce brand standards as well as company policies and procedures.
• Balance operational and selling energy, ensuring proper planning, scheduling, and prioritization to meet business needs.
• Maintain knowledge of business and competitive landscape, fashion trends, and key business drivers to identify opportunities that maximize sales and achieve financial goals.
• Ensure compliance with all company policies and procedures and local, state, and federal employment laws.
• Develop and maintain positive working relationships that support a productive work environment.

Location:

Store 00008 Acton MA, Acton, MA 01720

Position Type:
Regular/Full time

Pay Range: $19.00 - $23.75 hourly (USD)

Equal Employment Opportunity:
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law.

The Company is committed to providing reasonable accommodations for job applicants with disabilities.