Customer Success Manager

Job Description

At Apps Associates, our Customer Success Managers are professionals responsible for ensuring that clients achieve their desired outcomes while using our products or services. Their primary goal is to foster long‑term relationships, drive customer satisfaction, and promote retention and loyalty.

• Exceptional track record in B2B sales, ideally in a subscription‑ and project‑based environment (e.g., SaaS or Technology Services), with a strong emphasis on renewing clients on annual programs
• 3+ years of experience in client success, account management, or revenue retention, focusing on nurturing long‑term relationships and maintaining high client satisfaction
• Familiarity with CRMs (e.g., Salesforce), Zoom, Microsoft Teams
• Knowledge of key CSM metrics like NRR, MRR, churn, and renewals
• Experience driving revenue growth and client retention
• Ability to communicate confidently with clients and stakeholders
• Excellent organizational skills and the ability to manage multiple projects

• Drive renewals and upsell opportunities; proactively manage client relationships to ensure satisfaction and subscriptions renew, helping clients maximize their ROI
• Drive B2B sales efforts; use sales expertise to expand revenue within existing customers and grow recurring revenue through effective cross‑selling and upselling
• Maintain touchpoints; keep in regular contact with clients to strengthen relationships, troubleshoot issues, and ensure continued value realization
• Provide world‑class service; help refine and scale client engagement strategies to provide the highest level of service and expertise

• Leadership: help customers adopt groundbreaking services and technology that empowers business efficiency, growth, and scalability
• Exposure: work closely with key decision‑makers to expand your network and influence in a rapidly growing industry
• Growth: join an energetic and innovative culture where your ideas are valued; contribute to company growth, take on new projects, and further your career

• Customer Retention & Revenue Preservation: manage a book of 30+ clients, focusing on relationship building and problem solving to maintain satisfaction and retention
• Churn rate below 5%
• Renewal rate above 90% for annual programs
• Annual net new revenue: drive new revenue sales in existing customers via cross‑sell and upsell; monitor revenue growth per client for profitability, customer insight, and financial forecasting

• Full‑time, base salary plus commission
• W2 position
• Day shift

• Client Success: 3+ years (Required)
• Recurring revenue management: 2+ years (Required)
• B2B / B2C sales: 3+ years (Required)

Work Location:

Remote/Hybrid