Advanced Field Service Engineer

Job Description

Honeywell is hiring for an Advanced Field Service Engineer I in Acton, MA. You will prepare, update and provide technical documentation and submittals for approval and construction from building engineers, customers, contractors and internal team members. You will manage revision and correction of work instructions to be used by field installation teams. You will update the as‑built documents to be used by field technicians for maintenance and service.

You will participate in continuous improvement initiatives in the processes related to project delivery and field service. You will collaborate with central engineering teams to gather information, use tools and update the central archives for each project delivered.

• Validate customer request. Review inputs, ensure scope clarity, and map customer expectations in actual deliverables.
• Collaborate with customer and field technicians
• Converse and communicate with the customers' representatives for project initiations, RFIs & project close‑out.
• Ensure quality & specification compliance of deliverables for projects.
• Act as technical interface to customers to ensure that projects are executed within agreed schedule and budget to meet the customer requirements.
• Identify possible improvement opportunities in processes and standards.
• Build rapport with other cross‑function teams ensuring smooth execution of projects.

You will report directly to the Field Service Supervisor and support customers throughout the Acton, MA and Providence, RI. A vehicle, gas card, laptop, mobile phone and travel and expense card will be provided. You will follow a hybrid work schedule. For the first 90 days, new hires must be prepared to work 100% onsite M‑F.

YOU MUST HAVE

• A minimum of 3 years of experience working with controls systems, fire alarm systems and security systems with knowledge of operating and maintaining or commissioning and installation of such systems
• High School Diploma or equivalent.

WE VALUE

• ASHRAE, NICET or ASIS certification or equivalent industry certification.
• Proficiency on Tools:
  AutoCAD (Basic), Microsoft Visio will be an added advantage.
• Experience in protocols such as BACnet, LON and Modbus etc.
• A good awareness of Health and Safety and related risk assessments, building codes and compliances.
• Strong communications skills both written and verbal to be able to compile and complete application engineering documentation and build strong customer relationships.
• Ability to understand and prioritize customer needs, building strong, trusting relationships that enhance customer satisfaction.
• A proactive approach to identifying issues and challenges, demonstrating creativity and resourcefulness in developing solutions.
• Ability to navigate discussions with customers and internal teams to achieve mutually beneficial outcomes.
• Technical or Associate’s degree in Electrical/Electronic/Mechanical/ Refrigeration.

“The annual hourly rate for this position is $42.00 - $52.45. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.”

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software‑industrial company committed to introducing state‑of‑the‑art technology solutions to improve efficiency, productivity, sustainability, and safety in high‑growth businesses in broad‑based, attractive industrial‑end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy‑efficient,…